Logistics Support Representative

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TYPE OF WORK

Any

SALARY

$360-$500/ Month

HOURS PER WEEK

40

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

Job Title: LTL Customer Support & Sales Representative
Location: [ Remote]
Job Type: Part-time to Full-Time
Department: Logistics / Sales


About the Role

We are seeking a motivated and customer-focused LTL (Less-Than-Truckload) Customer Support & Sales Representative to join our growing team. This role combines relationship management, operational support, and sales development. You’ll be the primary point of contact for customers, ensuring smooth shipment coordination while identifying opportunities to grow accounts and increase revenue. As well as the point of contact with LTL carriers.

Key Responsibilities

Customer Support
-Serve as the main contact for LTL customers via phone, email, and chat
-Assist with shipment booking, tracking, rate quotes, and issue resolution
-Proactively communicate delays, service updates, and delivery statuses
-Handle claims, billing inquiries, and service exceptions with professionalism


Sales & Account Growth
-Build and maintain strong relationships with existing customers
-Identify upselling and cross-selling opportunities within current accounts
-Generate and follow up on leads to acquire new LTL business
-Prepare and present rate quotes and service proposals
-Meet or exceed monthly sales and retention targets


Operations Coordination
-Work closely with carriers, dispatch, and internal teams to ensure on-time service
-Negotiate rates with carriers when needed to remain competitive
-Maintain accurate shipment and customer records in CRM/TMS systems
Qualifications
-1–3+ years of experience in LTL logistics, freight brokerage, or transportation (preferred)
-Strong understanding of LTL shipping processes, pricing, and carriers
-Excellent communication and interpersonal skills
-Sales-oriented mindset with a focus on customer satisfaction
-Ability to multitask and thrive in a fast-paced environment
-Proficiency in CRM and transportation management systems (TMS) is a plus


Key Skills
-Customer service excellence
-Negotiation and sales closing
-Problem-solving and conflict resolution
-Time management and organization
-Attention to detail


Compensation & Benefits
-Competitive base salary + commission/bonus structure after probational period
-Paid time off
-Career growth opportunities
-Supportive and team-oriented work environment

Why Join Us?
Join a company that values relationships, reliability, and results. You’ll play a critical role in helping businesses move their freight efficiently while growing your career in logistics and sales.

Apply today to be part of a dynamic and fast-growing logistics team!

How to apply: PLEASE SEND OVER YOUR RESUME AND ANSWER THE FOLLOWING QUESTIONS BELOW.

1) How many years of experience in total do you have in Logistics?
2 )Do you have experience in booking LTL shipments with a TMS?
3) Are you familiar with shipping terms such as BOL, LTL , TL , POD?
4) Do you have any experience in Logistics Service sales?
5) Do you have any experience in cold calling?

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