Phone VA — Inbound Call Handler · Night Shift · Philippines · $7/hr

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TYPE OF WORK

Full Time

SALARY

$7/hr

HOURS PER WEEK

40

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

PHONE VA — INBOUND CALL HANDLER
Night shift · Philippines · Shared call queue · No technical skills needed NIGHT SHIFT
$7 / hour
OnlineJobs.ph

Job Type Full-time (40 hrs/wk · 8hr shift · 5 days/week)
Shift Philippines night shift: 9pm–5am PH time (= 8am–4pm US Eastern)
Pay Rate $7/hr (direct hire, paid weekly via Wise or PayPal)
Contract 30-day trial, rolling monthly after that
Location Philippines preferred — remote
Start Date ASAP — we need you answering calls from Day 1

ABOUT THE ROLE

GaragDesk is a remote back-office service for garage door companies across the US. We answer their phones, book their jobs, follow up on reviews, and handle their admin — so the owner can stay in the field.
This role is our front line. When a homeowner's garage door spring breaks at 6am and their car is stuck in the garage, you are the person who picks up the phone. You stay calm, gather the details, and get them booked in — fast.
You will answer inbound calls for multiple garage door company clients, using their specific scripts and pricing. You do NOT need any technical or software skills. We provide everything — scripts, call software, training, and support.
This is not a cold calling role. You do not make outbound sales calls. You answer inbound calls from homeowners and businesses who are already looking for help.

YOUR SHIFT — WHAT THE HOURS LOOK LIKE

Shift Philippines Time US Time (Eastern) What's happening
YOUR SHIFT ? 9pm–5am PH 8am–4pm ET (Mon–Fri) Peak call volume — this is when most homeowners discover a problem and call
Morning peak 9pm–11pm PH 8am–10am ET Emergency calls — broken springs before work, can't get car out
Mid-shift 11pm–2am PH 10am–1pm ET Routine bookings, quotes, scheduling
Afternoon 2am–5am PH 1pm–4pm ET Follow-up calls, commercial inquiries
AI covers 5am–9pm PH 4pm–8am ET AI voice agent handles all calls — you are off

Night shift culture is extremely common in the Philippines BPO industry. Many of our tea ---------- mbers specifically prefer night shifts. Weekend availability (for Saturday coverage) is a strong plus — those shifts pay the same rate.

WHAT YOU'LL DO ON EVERY SHIFT

Call handling
• Answer inbound calls transferred from our AI system
• Identify: is this an emergency or a routine inquiry?
• Follow the client-specific script for each company
• Gather: name, address, what's broken, best callback time
• Book the job directly in the client's scheduling software
• Send a confirmation text or email to the customer
• Transfer or escalate if the situation is outside the script Light admin (between calls)
• Log all call outcomes in GoHighLevel CRM (we train you on this)
• Flag missed calls or voicemails that need callbacks
• Note any customer complaints for the client owner
• Track your call volume and outcomes for daily report
• Communicate any issues to the team lead immediately
• Help onboard new clients onto the shared queue as we grow
? Participate in a 15-min briefing call for every new client we sign — you’ll learn their script, pricing, and service area before taking their first call

CALL TYPES YOU'LL HANDLE

Type Example situation Your response Urgency
Emergency "My spring broke — my car is trapped in the garage and I have work in 30 mins" Calm them down, book same-day slot, confirm tech ETA ???? Urgent
Routine booking "Hi, my garage door is making a grinding noise — can someone come take a look?" Gather details, check availability, book appointment ???? Normal
Pricing inquiry "How much does a spring replacement cost?" Give the price range from the script, offer to book ???? Normal
Commercial "We manage 40 units — can you service all our garage doors?" Get their details, promise a callback from the owner ???? Warm lead
Callback request "I filled out a form online — just checking if someone got it" Confirm receipt, book a service call or get more info ???? Normal

WHO YOU ARE — NO TECHNICAL SKILLS NEEDED

This role is about how you communicate, not what software you know. We train you on every tool. What we cannot train is voice quality, composure under pressure, and genuine care for the caller.
You must have
• Near-native spoken English — calm, clear, confident
• At least 1 year in a BPO, call center, or customer service role
• Experience handling distressed or urgent callers
• Ability to work the Philippines night shift reliably (9pm–5am PH)
• Quiet, professional work environment with stable internet
• Headset and basic computer You'll pick up quickly
• GoHighLevel CRM (basic logging only — we train you fully)
• Client-specific call scripts and pricing
• Booking software used by garage door companies
• Call routing and triage protocols
• US culture, garage door terminology, and common scenarios

You do NOT need:
• Any marketing, automation, or outreach skills
• Clay, Instantly, Bland AI, or any tech build experience
• Sales experience (you book, you don't pitch)

A TYPICAL SHIFT

9:00pm PH Log in, review any client notes or updates from the day team
9:00pm–12:00am Peak hours — steady call volume, mix of emergencies and routine bookings
12:00am–2:00am Moderate volume — routine inquiries, commercial callbacks
2:00am–4:30am Quieter period — log call outcomes, flag anything for morning handoff
4:30am–5:00am Shift wrap — update CRM, complete daily call report, hand off to AI coverage

HOW TO APPLY

We receive a lot of applications. To stand out, your message MUST include all three of the following:
1 A 60-second voice recording
Record yourself (voice note or Loom audio) saying the following exactly as you would on a real call: "Thank you for calling Acme Garage Door — this is [your name], how can I help you today?" Then handle this: the caller says their car is trapped and they need someone right away. We want to hear your voice, your tone, and how you handle urgency.

2 Your BPO or call center experience
Tell us: what company, what type of calls, how long, and what shifts you worked. If you've handled urgent or distressed callers specifically, mention that. One paragraph is enough.

3 Your night shift availability
Confirm: can you work 9pm–5am Philippines time, 5 days a week? Which days? Are you available for Saturday coverage? Do you have a quiet space, stable internet, and a headset ready to go?

WHAT HAPPENS NEXT

We review every application that includes all three required items. If you're a fit:
• 15-minute audio call — we want to hear you in a live conversation, not read about you
• Live mock call: we'll play the caller, you handle it using our script (we send it in advance)
• If you pass the mock call — you start. We onboard you within 48 hours
• You’ll be our founding phone VA — a second VA joins the team as client volume grows, typically within 3–4 months. Strong performers get first consideration for team lead as we scale.

GaragDesk · Remote Back Office for Garage Door Companies · Philippines Night Shift Team
We pay on time, every week. We provide clear scripts and full training. We grow with people who show up reliably and communicate well.

SKILL REQUIREMENT
Inbound Sales
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