Virtual Assistant

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TYPE OF WORK

Part Time

SALARY

$800 Per Month

HOURS PER WEEK

30

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

RED WAGON DETAILING
Virtual Assistant — Operations & Client Communications
Charlotte, NC (Remote) · Part-Time · $200 Per Week · Bi-Weekly Pay
Hours: Monday–Friday, 10:00 AM – 4:00 PM EST


Who We Are
Red Wagon Detailing is not your average car care company. Based in Charlotte, NC, we are a premium mobile detailing and ceramic coating operation built on one principle: quality over quantity. We serve clients who care deeply about their vehicles and expect an experience that matches that level of care — from the first text message to the final inspection.
We run at or above market pricing, and we earn every dollar of it. Our clients aren't looking for the cheapest option — they're looking for the best. That means every interaction with our brand, including the very first message a lead receives, needs to reflect the standard we hold ourselves to.
We are a small, tight operation run by a founder who is deeply invested in building something great. There is no corporate layer here. The work you do will directly impact real clients, real revenue, and a real brand that is scaling fast. If you want to be part of something that is growing and be a meaningful contributor from day one, you are in the right place.


The Role
We are looking for a highly organized, detail-obsessed Virtual Assistant to join the Red Wagon Detailing team. This is not a task-checking, clock-in-clock-out position. We need someone who takes ownership. Someone who treats our clients as if they are their own clients. Someone who understands that a lead left on read is revenue left on the table — and that is not acceptable here.
You will be the first voice of our brand in many client interactions. That is a responsibility we take seriously, and we expect you to as well. You will work directly with the founder, receive clear frameworks and SOPs to guide your work, and be expected to operate independently within those guidelines during your shift.
This role has three primary pillars:
Writing and maintaining internal Standard Operating Procedures (SOPs)
Client communications and lead response via text using our messaging framework
Social media posting and scheduling across Instagram and TikTok (2–3 posts per day)



Responsibilities in Detail
SOP Development
You will be responsible for documenting the way Red Wagon Detailing operates — from how we greet a new lead, to how we follow up after a coating job, to how we handle a rescheduled appointment. These SOPs will serve as the backbone of our operations as we scale. You need to be able to take a verbal explanation or a rough outline and turn it into a clear, structured, professional document that any future tea ---------- mber could pick up and follow.
Write, format, and maintain SOPs across all areas of the business
Interview the founder to extract process knowledge and translate it into written systems
Revise SOPs as processes evolve and update documentation accordingly
Organize all documents in a clear, accessible file structure

Client Communications & Lead Response
Speed and tone are everything in this part of the role. A lead that reaches out and does not hear back within minutes may be gone within hours. Your job is to make sure that does not happen. You will be given a messaging framework that tells you exactly how to respond to different types of inquiries — your job is to execute that framework with consistency, professionalism, and warmth.
Monitor and respond to all inbound client texts during your shift using our provided framework
Ensure zero leads go unanswered during your working hours
Qualify leads, collect necessary vehicle and service information, and flag bookings for the founder
Follow up with existing clients on appointment confirmations, prep instructions, and post-service check-ins
Communicate with the professionalism and tone that reflects a premium brand

Social Media Posting
Red Wagon Detailing has an active Instagram page with over 13,000 followers and a growing TikTok presence. Content is created by the founder and the team. Your role is not to create the content — it is to make sure it gets posted consistently, on schedule, with the right captions, hashtags, and formatting for each platform. Consistency on social media is not optional for us. It is part of how we generate awareness and attract the type of clients we want.
Post 2–3 pieces of content per day across Instagram and TikTok
Write or refine captions to match brand voice — professional, confident, and results-focused
Apply appropriate hashtags and tags for reach and discoverability
Schedule posts using approved tools when content is provided in advance
Flag any content gaps or missing assets to the founder proactively



Who We Are Looking For
We want to be upfront with you: this role has a high standard attached to it. We are intentionally writing a long job description because we want to filter out applicants who are looking for something easy. If you have made it this far, that is a good sign.
The right person for this role has the following:
Exceptional written communication skills — you write clearly, professionally, and without errors
A genuine obsession with organization and getting things done the right way the first time
Experience in a client-facing or customer service role where responsiveness mattered
Comfort working independently without someone checking in on you every hour
A working knowledge of Instagram and TikTok — you understand how both platforms work
Experience writing SOPs, process documents, or internal documentation of any kind
The ability to follow a framework precisely while still sounding like a human being
Reliability — you show up, you log on, and you do the work every single day



This Role Is NOT For You If...
You need constant direction and struggle to work without supervision
You treat client communication as a box to check rather than a representation of the brand
You have a history of inconsistent availability or disappearing without notice
You are not detail-oriented — in this company, the details are literally the product
You are looking for something temporary or a side gig you will deprioritize
You cannot commit to the full Monday through Friday, 10 AM to 4 PM EST schedule



Position Details
Type: Part-Time, Virtual (Remote)
Hours: Monday – Friday, 10:00 AM – 4:00 PM EST (30 hrs/week)
Compensation: $200 Per Week
Pay Schedule: Bi-weekly
Location: Remote — must be available and actively working during scheduled hours
Start Date: As soon as the right candidate is identified



How to Apply
We are not looking for the most applicants. We are looking for the right one.
In your message, include the following:
A brief introduction — who you are and why this role specifically interests you
Your relevant experience in client communications, social media, or documentation
One example of a time you caught a mistake or improved a process at a previous job
Confirmation that you are available Monday–Friday, 10 AM–4 PM EST

Applications that do not follow these instructions will not be reviewed. We mean that. Attention to detail starts with the application.


Red Wagon Detailing — Charlotte, NC
Premium Mobile Detailing & Ceramic Coating

SKILL REQUIREMENT
Social Media Management Sop Writing Client Relationship Management
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