Email Manager + CX & Operations (DTC Ecommerce) to handle Email Marketing tasks and daily support. Long-term remote role. **Apply now to join our team!" />

Klaviyo Email Manager + CX & Operations (DTC Ecommerce)

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TYPE OF WORK

Full Time

SALARY

$900-$1100 per month

HOURS PER WEEK

40

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

Klaviyo Email Manager + CX & Operations (DTC Ecommerce)
Midnight Atlas — Remote, Philippines

About Midnight Atlas
Midnight Atlas is a US-incorporated consumer brand operator building category-defining brands in the wellness and sleep space. Our flagship sleep and recovery supplement brand launches in the US in June 2026. Fully remote, founder-led, and built to scale fast.

The Role
This is the operational backbone of the business. You will own the full customer lifecycle — from the ---------- nt someone joins the email list through to repeat purchase, subscription retention, and every support interaction in between.
You need to be genuinely excellent at Klaviyo. Not "I've used it." Flows, segmentation, deliverability, revenue attribution, A/B testing. If that describes you, read on.
You'll also own the full CX operation via Gorgias and the entire Shopify and Skio backend. At launch this role becomes the most business-critical position in the company. Customers are paying. Things go wrong. You handle it.

What You'll Own

Email & SMS

Klaviyo — all flows, campaigns, SMS, segmentation, deliverability, A/B testing, revenue reporting
Weekly email performance dashboard — open rates, click rates, revenue per recipient, list health
Investor email nurture sequences — execution and list management

Customer Experience

Gorgias — full CX inbox, SOP library, escalation process
Refunds, disputes, returns coordination
Reviews and reputation management
HSA/FSA customer query handling
Brand voice consistency across all customer communications

Operations

Shopify — order management, day-to-day admin
Skio — full subscription management, churn monitoring, MRR reporting
Weekly subscription health dashboard — active subscribers, churn rate, MRR
Inventory tracking support
Supplier liaison on operational matters
CX SOP library ownership and maintenance


You Are

Analytically minded — you look at data before making decisions
A systems builder — you create SOPs so nothing relies on memory
Proactive — you flag problems before they become fires
Calm under pressure — launch periods get messy, you stay steady
Warm and clear in customer communication — on-brand always
Commercially aware — retention directly drives revenue and you know it


Must-Have Skills

Proven Klaviyo experience — show us flows you've built and results they drove. No evidence, no consideration.
Shopify back-end competency
Gorgias or equivalent CX platform experience
Strong written English
Data competency — you build dashboards, interpret metrics, report clearly
Experience with Western DTC brands

Nice to Have

Skio or subscription management experience
---------- or Okendo experience
Basic HTML for email template editing


The Culture
We're not looking for someone to fill a seat. We're looking for someone who wants to grow with a brand from zero to something significant — and be rewarded for it.
This is a long-term role. We're thinking 5+ years, not 5 months. If you're the right person, you'll have more responsibility, higher pay, and genuine ownership over something that matters.
The founder is based in Bali and runs the business remotely. He visits the team in person. He's accessible, direct, and genuinely invested in the people he works with.
We operate with high trust and zero micromanagement. You'll be expected to take initiative, flag problems before they become crises, and bring ideas without being asked. If you need to be told what to do every day, this isn't the right fit.
We use AI tools across the entire team. Claude and role-specific tools are all provided. We expect you to embrace them, learn them fast, and use them to multiply your output.
Compensation includes a 6-monthly salary review tied to brand performance, an annual team bonus pool, and an annual team trip.

The Setup

Full time, exclusive — no other clients
Fully remote, Philippines-based
$900–$1,100/month based on experience
6-monthly salary review
Annual performance bonus pool
Annual team trip
Tools provided: Claude Pro, Klaviyo seat, Gorgias seat, Shopify access, Skio access


To Apply
Send us four things:

Your CV
Evidence of a Klaviyo flow you built — results, open rates, revenue impact. Screenshot or Loom walkthrough both accepted.
Your answer to this question in under 150 words: "Our welcome flow has a 42% open rate on email 1 but drops to 11% by email 3. What are the first three things you investigate?"
A 3-minute Loom video introducing yourself — tell us who you are, what you're best at, why this role interests you, and walk us through one piece of work you're proud of

Applications without Klaviyo evidence and a Loom video will not be reviewed.

SKILL REQUIREMENT
Email Marketing Shopify Customer Support
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