STACK BRANDS

Customer Service – Ecommerce (Dropshipping)

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: TYPE OF WORK

Part Time

: SALARY

$3-4 per hour (PHP 209/hour)

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

CUSTOMER SERVICE SPECIALIST – ECOMMERCE (DROPSHIPPING)
Remote | Part-Time | 4–6 Hours Per Day | 7 Days a Week
$3-4 per hour (approximately PHP 209/hour)| Growth opportunities for long-term contributors
----------------------------

ABOUT US
We are a fast-growing ecommerce business operating in the dropshipping space. Customer satisfaction is our top priority, and our Customer Service team plays a crucial role in ensuring smooth operations, fast response times, and a positive shopping experience.

We are looking for a proactive, problem-solving Customer Service Specialist who understands the unique challenges of ecommerce — especially dropshipping — and thrives in a dynamic, fast-paced environment.

This is not a role where you just follow scripts. You will be supported with training resources (SOPs, macros, Loom videos, and detailed guides) and will be part of a team that values initiative, critical thinking, and alignment with company goals.
----------------------------

YOUR RESPONSIBILITIES
- Handle customer inquiries, complaints, and requests through Gorgias (our main CS platform)
- Ensure fast response times (FRT) and efficient ticket resolution, always keeping team KPIs in mind
- Escalate cases when necessary, but solve most issues independently
- Track, monitor, and follow up on customer concerns (shipping delays, refunds, product issues, etc.)
- Collaborate with other departments (Supply Chain and Dispute Manager) to resolve customer-related issues
- Use internal resources (SOPs, macros, Loom walkthroughs, structured sheets) to guide your work
----------------------------

WHAT WE ARE LOOKING FOR
This role requires more than just answering tickets. We are looking for someone who:

- Has proven experience in ecommerce dropshipping customer service
- Is proactive and takes initiative without waiting to be micromanaged
- Can solve problems independently but knows when to escalate
- Can handle 80–100 tickets per shift efficiently using Gorgias (or similar tools like Zendesk or Freshdesk), Google Sheets, and Google Documents
- Is open to feedback, knows when to listen, and continuously strives to improve
- Genuinely cares about team goals (FRT, resolution time, customer satisfaction)
- Can join quick alignment calls when necessary during working hours — no unreasonable demands
- Has excellent written English communication skills
----------------------------

MUST-HAVES

- At least 1 year of dropshipping customer service experience
- Experience with Gorgias
- Reliable computer and internet connection
- Ability to work independently without micromanagement
----------------------------

NICE-TO-HAVES

- Experience with Shopify or similar ecommerce platforms
- Familiarity with chargebacks, disputes, and logistics processes in dropshipping
- Track record of improving customer service KPIs
----------------------------

HOW TO APPLY

To show us you read this carefully and pay attention to detail, please record a short Loom video (2–4 minutes) introducing yourself and your experience.

Step 1 — Use this exact subject line in your application:
Customer Service – Ecommerce (Dropshipping) Application – [Your Full Name]

Step 2 — In your Loom video, cover the following:
- Your background in ecommerce and dropshipping customer service
- How you have used Shopify and Gorgias (screenshots or proof are optional but appreciated)
- Why you believe you would be a good fit for our team

Step 3 — If available, also include evidence of your experience such as:
- Screenshots or examples of Gorgias or CS dashboards you have managed
- Metrics you have helped improve (FRT, resolution time, CSAT scores)

IMPORTANT: Applications that do not follow the instructions above will not be considered.
----------------------------

If you thrive in ecommerce, know how to keep customers happy in a dropshipping model, and can contribute to team goals without needing micromanagement — this is the perfect role for you.
We look forward to your application.

SKILL REQUIREMENT

Shopify Customer Support English

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STACK BRANDS

Customer Service – Ecommerce (Dropshipping)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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