Virtual Operations Assistant — Luxury Home Renovation Company (Tampa, FL USA)

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: TYPE OF WORK

Part Time

: SALARY

7- 10 per hours

: HOURS PER WEEK

30

: DATE UPDATED

Apr 7, 2026

JOB OVERVIEW

About V&C Cabinet Design Concept
V&C Cabinet Design Concept LLC is a luxury kitchen and bathroom renovation company based in Tampa Bay, Florida. We specialize in high-end European and modern Italian design for residential clients, with projects ranging from $25,000 to $200,000. We are a growing company moving from 2 to 5 projects per month and we need a sharp, organized, and proactive Virtual Assistant to run our operations so our CEO can focus on design and sales.
This is a long-term position for someone who wants to grow with a premium American company.

The Role
You will be the operational backbone of V&C. You will own our lead pipeline, coordinate active projects, manage our communications, and keep our systems running smoothly — every single day.
This is not a task-by-task assistant role. We need someone who builds structure independently, takes ownership without being told what to do, and delivers results.

Your Responsibilities
Lead Management & CRM

Respond to all incoming leads via email within deadlines
Enter every lead in Zoho CRM the same day — name, source, budget, status, next action
Qualify leads: Hot / Warm / Cold
Follow up at Day +1 and Day +7 on all open leads
Book consultations and send confirmation to clients
Prepare a brief for Nathalie 1 hour before every consultation

Project Coordination

Track all active projects: materials, deliveries, subcontractor schedules
Follow up with suppliers to confirm delivery timelines
Flag any delay or issue to Nathalie the same day
Send project documents to subcontractors and track their sign-off

Finance & QuickBooks Online

Enter all transactions in QuickBooks with correct project tags
Track client deposits and flag any overdue payments
Prepare the weekly financial status report every Friday

Client & Supplier Communication

Manage the V&C email inbox daily
Send professional responses to clients, suppliers, and subcontractors
Follow up on unsigned contracts via DocuSign

Social Media & Marketing

Publish 3 posts per week (Instagram, Facebook, LinkedIn, Google Business)
Use photos and content provided by Nathalie — apply the V&C caption formula
Respond to comments and messages on social platforms

Reporting & KPIs

Send an end-of-day report before 5:00 PM EST — numbers only, no narrative
Prepare the weekly KPI dashboard every Friday
Submit the monthly performance report on the 1st of each month

Requirements — Non-Negotiable

Minimum 3 years experience as a Virtual Assistant or Operations Assistant
Excellent written English — you will communicate directly with American clients
Experience with Zoho CRM or similar CRM (HubSpot, Salesforce)
Experience with QuickBooks Online
Strong knowledge of Google Drive, Google Calendar, Gmail
Experience managing social media accounts for a business
Reliable internet connection and quiet workspace
Available Monday to Friday, 9:00 AM to 2:00 PM EST
Self-starter — you do not wait to be told what to do next

Nice to Have

Experience in construction, renovation, interior design, or real estate
Experience with DocuSign and Houzz Pro
Experience with Canva for social media content

Schedule & Compensation

Hours: 20–25 hours per week
Schedule: Monday to Friday, 9:00 AM – 2:00 PM EST
Rate: $8–$12 USD per hour based on experience
Contract type: Independent Contractor
Start date: As soon as possible

Performance Bonus Program
We reward consistency and results. Here is what top performers earn on top of their hourly rate:
Monthly Performance Bonus — up to $100 USD/month
Earned when all 3 conditions are met every month:

Daily end-of-day report sent before 5:00 PM EST — every working day
Zero leads missed or entered late in Zoho CRM
Weekly Friday report submitted before the sync — every week

6-Month Retention Bonus — $200 USD
Paid automatically at the 6-month mark for performers who meet their KPIs consistently.
12-Month Loyalty Bonus — $300 USD
Paid at the 12-month mark. We invest in people who invest in us.
Total bonus potential: up to $1,700 USD in year one for a top performer.

What We Offer

Long-term stable position with a growing luxury brand
Clear systems, SOPs, and full training provided from Day 1
Direct communication with the CEO — no layers of management
Performance-based rate increase reviewed at 90 days
A role where your work has real and visible impact on company growth
Performance bonus program rewarding consistency and results

How to Apply
Please send your application with ALL of the following — incomplete applications will not be considered:

Your resume or CV
A short cover letter (5–8 sentences) explaining why you are the right person for this role
Your answer to this question: "A new lead comes in at 9:00 AM on a Monday. The client wants a full kitchen renovation with a budget of $45,000. Walk me through exactly what you do in the first 30 minutes."
List the CRM and accounting tools you have used with your level of experience for each one

We will respond to all complete applications within 48 hours.

Important — Please Read Before Applying
We are looking for someone serious about a long-term commitment. If you are currently managing 5 or more clients simultaneously, this is not the right fit. We need someone who treats V&C as a priority.

SKILL REQUIREMENT

CRM Social Media Management Backlinks Management

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Virtual Operations Assistant — Luxury Home Renovation Company (Tampa, FL USA)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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