Customer Success Manager

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: TYPE OF WORK

Full Time

: SALARY

Varies depending on experience and role

: HOURS PER WEEK

40

: DATE UPDATED

Apr 7, 2026

JOB OVERVIEW

Are you passionate about mentoring and coaching students to achieve their cloud career goals?
Are you proactive, highly organized, and motivated to create new initiatives that drive student success?
Do you enjoy creating an exceptional student experience, helping learners stay on track, overcome challenges, and achieve their career milestones?

If so, you could be the perfect fit for our virtual team.

Please note: This role is fully remote and requires availability during US Eastern Time (ET) business hours.

About us:

We are a leading provider of cloud computing education, trusted by over 1,000,000 learners worldwide. Our Cloud Mastery Bootcamp delivers hands-on AWS training, expert-led live sessions, and personalized career coaching to help students gain job-ready skills and land their dream cloud roles.

Role Overview:

As our Customer Success Manager, you’ll drive student success in the Cloud Mastery Bootcamp by building strong relationships, creating an engaging learning environment, and keeping students motivated, accountable, and progressing toward their career goals.

Your mission is to deliver an exceptional onboarding experience, provide 1:1 mentorship and check-ins, lead group coaching sessions, and coordinate live events with guest speakers.

You’ll also collect feedback, highlight student wins, collaborate with instructors, and work closely with our support team to resolve questions quickly and effectively.

This is a high-touch, student-facing role that calls for outstanding communication, excellent organizational skills, and a proactive, self-driven mindset to launch new initiatives that continually improve the student experience and help learners achieve their career goals.

Key Responsibilities:

• Onboarding & Guidance: Deliver an exceptional welcome experience that sets students up for success, set clear expectations, and provide ongoing guidance.
• Student Support & Communication: Act as the main point of contact, respond promptly to questions, resolve issues, and ensure students stay informed about training sessions, deadlines, and program updates.
• Mentorship & coaching: Provide 1:1 mentorship, regular accountability check-ins, and career guidance including resume reviews, LinkedIn optimization, and interview prep in collaboration with our professional career coach.
• Engagement and Motivation: Build an active and supportive learning community through Slack, lead group coaching sessions, and coordinate guest speaker events.
• Progress Monitoring: Track student progress, provide encouragement, and step in to help learners stay on track.
• Feedback and success stories: Collect and share feedback to improve the program and highlight student career wins through testimonials and success stories.
• Advocacy & Collaboration: Act as the voice of the customer within the company, advocating for their needs and working closely with other departments to deliver an exceptional learning experience.
• Retention & Upselling: Drive long-term student success by encouraging continued enrollment and identifying opportunities to recommend additional programs or resources that add value.
• Reporting & innovation – Monitor and report on success metrics (e.g. satisfaction, progress, completion, renewals) and create new initiatives to continually improve outcomes.

Experience:

• 3+ years in customer success, student engagement, career coaching or a related role, preferably in education or technology.
• Exceptional written and verbal communication skills, with the ability to coach, inspire and guide students toward their career goals.
• Highly organized and proactive, able to manage multiple priorities, meet deadlines, and drive new initiatives.
• Proficient with digital tools like Slack, virtual meeting software and CRM systems (HubSpot experience strongly preferred).
• Collaborative team player, able to work effectively with instructors, guest speakers, and support team, with a proactive approach to problem-solving.
• Positive, student-focused mindset with the ability to foster engagement, motivation, and community.

Key traits and characteristics for a successful candidate:

Motivational: Positive attitude that motivates, inspires and engages students throughout their journey.
Student-Centric: Deeply committed to student success, with a proactive and supportive approach.
Growth Mindset: Eager to learn and grow in a dynamic environment.
Proactive Attitude: A "can do" spirit that tackles challenges head-on.
Resilience: Confidence to take initiative and humility to learn from setbacks.
Outcome-Oriented: Deliver results that others may consider impossible.
Problem Solver: Create clarity and direction out of ambiguity, with a proactive approach to problem-solving.
Collaborative: Build strong connections and trust across the organization to get things done.
Positive Energy: Brings enthusiasm to daily interactions and inspire others along the way.

To apply, follow the steps below:
1: Share your resume via the Messenger app on the OnlineJobs.ph platform
2: Submit your one-way video interview here: ----------
3: If your application is successful, we’ll invite you to the next stage of the interview process

SKILL REQUIREMENT

Success Communication Problem Solving

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Customer Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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