Dispute Manager

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TYPE OF WORK

Gig

SALARY

$2-$6

HOURS PER WEEK

TBD

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

We are looking for an experienced and detail-oriented Dispute Manager to join our team. In this role, you will be responsible for handling payment disputes and chargebacks, ensuring cases are resolved efficiently while minimizing financial losses.

You will play a key role in protecting the business by analyzing disputes, submitting high-quality evidence, and improving our overall win rate.

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Key Responsibilities:
• Manage and respond to payment disputes and chargebacks
• Gather and submit strong, well-structured evidence
• Ensure all disputes are handled within deadlines
• Maintain accurate records of all cases
• Work with the team to improve dispute win rates
• Identify patterns and suggest ways to reduce future disputes

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Requirements:
• Proven experience with disputes or chargebacks (required)
• Strong English communication skills
• High attention to detail (this is very important)
• Ability to work independently and meet deadlines
• Familiarity with Shopify, Stripe, or PayPal is a strong advantage

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Compensation:
• $2 per dispute handled
• +$4 bonus per successful (won) dispute

?? Quality matters — low-effort submissions will not be accepted.
We are looking for someone focused on winning disputes, not just completing them.

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How to Apply:

If you have read this entire description and are interested, include the word “ZETI” in your application.

Additionally, to verify your experience, please include:
• The names of at least 5 companies or stores you have previously worked with (dispute/chargeback related work)

Applications without this information will not be considered.

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Skill Requirements:
• Dispute Management
• Attention to Detail
• Communication
• Problem Solving

SKILL REQUIREMENT
Communication Problem Solving Chargeback Analysis
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