Appointment Setter - Dental Virtual Assistant

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: TYPE OF WORK

Part Time

: SALARY

$6 – $7 per hour

: HOURS PER WEEK

20

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

*Job Title: Dental Virtual Assistant (Appointment Setting, Reactivation & Collections)
*Work Schedule (MST – Mountain Standard Time):
-Tuesday – Thursday: 4:00 PM – 7:00 PM (3 hours/day)
-Friday: 8:00 AM – 12:00 PM (4 hours)
-Saturday: 8:00 AM – 1:00 PM (5 hours)
-Sunday: 8:00 AM – 10:00 AM (2 hours)

Key Responsibilities:
-Conduct patient reactivation calls to re-engage inactive patients and bring them back on the schedule (multi?touch cadence until marked cold)
-Perform post-visit follow-up calls/ post?visit outreach to encourage treatment plan acceptance and gather feedback
-Handle collections and aging accounts follow-ups to reduce outstanding balances
-Manage appointment scheduling and send reminders
-Provide professional customer service
-Provide inside sales support (such as collecting payments)
-Support daily administrative and patient coordination tasks
-Manage inbound & outbound communications and patient inquiries
-Perform billing support tasks
-Ensure consistent outreach using structured follow-up cadences

Performance Expectations:
-From a list of 200 patients, book 10 appointments (5?seline) within the first phase
-90-day target: Scale from 10 to 30 appointments (30% conversion rate)
-Reactivation rate: Increase the practice's current 60% reappointment rate toward 90%
-Collections follow-up: Consistent aging account outreach (frequency/completion rate)
-Post-treatment feedback: Gather insights from patients who didn't complete treatment plans

Core Skills & Experience:
-Strong spoken English with a neutral or North American-sounding accent
-At least 1 year experience in outbound calling, follow-ups, or appointment setting
-At least 1 year experience in patient reactivation and collection
-At least 1 year of relevant experience in a dental or healthcare setting
-Familiarity with Dentrix or similar dental/medical systems
-Experience using phone/VoIP systems such as Mango
-Understanding of HIPAA compliance and data security practices

How to Apply?
-Send me a google drive link with your resume. Make sure its public so I can access it.

SKILL REQUIREMENT

Outbound Sales Appointment Setting Outbound Calls

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Appointment Setter - Dental Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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