Customer Experience (CX) Manager & Client Success VA – Online Coaching Program

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: TYPE OF WORK

Full Time

: SALARY

?51,200 - ?62,600 per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 4, 2026

JOB OVERVIEW

We are The Social Blueprint, a high-level online coaching mentorship program. We help fitness
coaches scale their online businesses. We currently have around 200 active clients in our
community, and we are growing fast.
We are looking for a switched-on, highly organized, and deeply empathetic Customer Experience
(CX) Manager based in the Philippines to join our team full-time. You will be the bridge between
our clients and our coaching team (Zac, Charlie, and Jackie)

The Role
Your primary goal is simple: Make sure every single client feels supported, accountable, and
happy. You will not be coaching them on strategy — you will be managing their experience,
keeping them on track, and flagging issues to the head coaches before they become big problems.
You will be managing communications across three Instagram accounts, WhatsApp, and our
custom Blueprint Portal.
What You Will Do Every Day
• Inbox Management: Keep our three main Instagram accounts and WhatsApp at "Inbox Zero."
Answer basic FAQs, point clients to the right resources, and escalate complex coaching questions
to Charlie or Jackie.
• Proactive Accountability: You won't wait for clients to ask for help. You will run a daily audit of
our ~200 clients inside our Blueprint Portal. You will check if they are submitting their weekly
numbers, posting content, and attending group calls. If they are slipping, you will send them a
friendly but firm nudge via DM.
• Onboarding & Welcome Packs: Ensure every new client gets checked in properly. You will also
coordinate with our 3PL (logistics warehouse) in China to ensure physical Welcome Packs are
shipped to new clients, tracking the orders and making sure they arrive safely.
• Triage & Escalation: Act as the filter. If a client is frustrated, stuck, or hasn't attended a call in
two weeks, you will flag it immediately to the coaching team with full context.

Who We Are Looking For
• Fluent, Conversational English: You must be able to write DMs that sound natural, friendly, and
professional. No robotic or overly formal language.
• High Emotional Intelligence (EQ): You are great with people. You can tell when a client is
frustrated and know how to de-escalate a situation.
• Highly Organized: You will be tracking 300 people across different stages of their journey. You
need to love systems, checklists, and keeping things tidy.
• Proactive Problem Solver: If you see a problem, you don't just report it — you suggest a solution.
• Comfortable with Logistics: You aren't afraid to email a factory or 3PL in China to chase down a
tracking number for a Welcome Pack.

Requirements
• Previous experience as a VA, Customer Success Manager, or Community Manager (preferably
for an online coaching business, agency, or course creator).
• Experience managing Instagram DMs and WhatsApp for a business.
• Reliable internet connection and a quiet workspace.
• Flexible working hours (we are based in Australia, but as long as the daily audits and inbox
sweeps are done consistently, we are flexible on exact hours).

How to Apply (READ CAREFULLY)
We ignore all generic copy-paste applications. To prove you have read this job post and have the
attention to detail we need, please do the following:
1. Make the subject line of your application: "CX Manager - The Social Blueprint"
2. In your application, tell us about your previous experience managing clients or communities.
3. Answer this scenario: A client messages us on WhatsApp saying, "I'm really frustrated, I
haven't signed any clients this month and I feel like quitting." As the CX Manager, how would you
reply to them, and what would you do next? (Remember, you are not the coach, you are the CX
Manager).

4. Record a short Loom video (2–3 minutes maximum) and include the link in your application. In
the video, introduce yourself, tell us about your experience, and answer the scenario question
above out loud. This is non-negotiable: applications without a Loom video will not be
considered. This is how we assess your spoken English, communication style, and personality
before we ever get on a call.

SEND TO ----------

SKILL REQUIREMENT

Success Client Relationship Management

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Customer Experience (CX) Manager & Client Success VA – Online Coaching Program

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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