Expert eCommerce Customer Service & Social Media Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$300-$500

: HOURS PER WEEK

20

: DATE UPDATED

Apr 4, 2026

JOB OVERVIEW

About Us

VK Commerce is a fast-growing eCommerce company operating across Europe and the English-speaking markets. We sell products through Shopify and are looking for an exceptional Customer Service Specialist to become a core part of our remote team. You will handle both customer support and social media management across our brands. This is a permanent, long-term position — not a short-term gig or a training opportunity.

The Role

You will be the front line of our customer experience, handling inquiries, complaints, refunds, and post-purchase communication through email and social media. Your mission is to turn unhappy customers into loyal buyers, create efficient workflows, and ensure our customer experience is consistently world-class. This is not a call center job — it is a leadership role in managing brand communication, reputation, and customer satisfaction.

What You'll Own

• Manage and respond to customer tickets across email, live chat, and social media with speed and empathy.
• Handle refunds, returns, exchanges, and complaints professionally — de-escalating issues and turning negative experiences into positive ones.
• You must know how to turn unhappy customers into loyal buyers, create efficient workflows, and ensure the overall customer experience is world-class.
• Manage our Instagram and Facebook pages — upload scheduled posts, respond to comments and DMs, and maintain a consistent brand presence across all accounts.
• Maintain brand-aligned response templates and SOPs, and proactively improve them.
• Identify recurring customer issues and recommend process improvements to reduce ticket volume.
• Collaborate with the wider team on order-related questions, shipping updates, and post-purchase follow-ups.
• Manage customer interactions and social media presence independently with minimal supervision.

Requirements

• 2+ years of experience in eCommerce customer service or support management (non-negotiable)
• Proven track record of managing high volumes of tickets/messages daily with accuracy and empathy
• Deep working knowledge of Shopify and at least one of: Gorgias, Zendesk, or Freshdesk
• Excellent written English — your responses must be grammatically flawless and natural-sounding
• Strong de-escalation skills and ability to maintain a 5-star customer experience under pressure
• Ability to create and maintain SOPs and response templates
• Experience managing Instagram and Facebook business pages — comfortable uploading posts, engaging with followers, and handling DMs
• 100% reliable, proactive, and comfortable working independently in a fast-paced environment

Why Work With Us

• Stable, long-term position with consistent weekly hours
• Full autonomy no micromanagement
• Opportunity to work on multiple successful stores across Europe and the
English-speaking markets
• Flexible schedule results matter more than hours
• Join a motivated, growth-driven eCommerce team with the tools and structure to succeed

Trial Period

You will complete a 3-day paid trial where we assess your speed and accuracy in handling real customer messages, your ability to write empathetic and brand-aligned responses, and your initiative in improving systems or templates. If you perform exceptionally, this becomes a permanent role with consistent weekly work and growth opportunities.

How to Apply — READ CAREFULLY

To be considered for this role, your application MUST include the following. Incomplete applications will not be reviewed.
• Subject Line: Start your application message with the words "CS Expert — [Your Name]" so I know you read this post carefully.
• Experience Summary: List the eCommerce brands or stores you have supported, the tools you used (Shopify, Gorgias, Zendesk, etc.), and the average daily ticket volume you handled.
• Customer Response Test: Write a professional, empathetic reply to the following customer complaint:

Customer Email:
"I ordered a dress 2 weeks ago and it still hasn't arrived. I've emailed you 3 times and nobody responds. This is ridiculous. I want a full refund immediately or I'm filing a chargeback. Worst shopping experience of my life."

• Why You: In 2–3 sentences, tell me why you believe you can outperform most applicants in this role.

SKILL REQUIREMENT

Social Media Management Shopify Customer Service

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0015
Controller Execution Time ( Jobseekers / Job )	0.0160
Total Execution Time	0.0193

GET DATA

No GET data exists

MEMORY USAGE

1,510,344 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Expert-eCommerce-Customer-Service-Social-Media-Specialist-1616982

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0081 seconds) (Hide)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1616982 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 920201 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1616982 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-22',ej.date_added) duration_days, DATEDIFF('2026-04-22',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-22',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1616982'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1616982
0.0015	`UPDATE employer_jobs SET hit_counts = '*Apr-04-2026=278Apr-05-2026=419Apr-06-2026=175Apr-07-2026=82Apr-08-2026=35Apr-09-2026=27Apr-10-2026=20Apr-11-2026=28Apr-12-2026=19Apr-13-2026=9Apr-14-2026=5Apr-15-2026=8Apr-16-2026=14Apr-17-2026=10Apr-18-2026=8*Apr-22-2026=1' WHERE job_id= '1616982'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Apr-2026=1133' WHERE job_id= '1616982'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1616982' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1616982
0.0003	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '920201' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0007	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776832388
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Expert-eCommerce-Customer-Service-Social-Media-Specialist-1616982
csrf-token	75ee0c5a80dd24139b7d20d3a910691a
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.7
HTTP_DNT

Expert eCommerce Customer Service & Social Media Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?