E-Commerce Customer Support Agent – Supplements

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: TYPE OF WORK

Part Time

: SALARY

$3-8/hour

: HOURS PER WEEK

14

: DATE UPDATED

Apr 4, 2026

JOB OVERVIEW

E-Commerce Customer Support Agent – Supplement Brand (US, UK, CA, AU, NZ, IE)

About Us
We're a 7-figure e-commerce supplement brand selling across the US, Canada, UK, Australia, New Zealand, and Ireland. We run a lean, fast-moving operation with a large international team — and we're looking for a reliable Customer Support Agent to join us long-term. This is an ongoing daily role, not a one-time project.

???? Important: This Role is NOT For You If…
You don't have direct, proven experience in e-commerce or dropshipping customer support. We need someone who already knows how to handle tickets, refunds, order inquiries, and shipping issues without hand-holding. If that's not you, please don't apply.

???? Who We're Looking For
A sharp, responsive customer support agent who:
* Has verifiable experience in e-commerce / dropshipping customer support
* Can respond to all customer inquiries within 3–4 hours max
* Has strong written English skills (non-negotiable — you'll be communicating with customers across the US, UK, Canada, Australia, New Zealand, and Ireland)
* Is available every single day (7 days a week), working approximately 2 hours per day
* Can start immediately
* Bonus: Experience with Reamaze ( ---------- ) and/or Spacemail — not required, but a strong plus
* Bonus: Has experience with subscription-based store support (retention flows, cancellation handling, rebill inquiries)

???? Your Day-to-Day Responsibilities
* Respond to customer emails and tickets within 3–4 hours
* Handle order status inquiries, refund/return requests, and shipping questions
* Escalate issues when needed, following established SOPs
* Maintain a professional, friendly tone that reflects well on the brand
* Track and report recurring customer issues or product feedback
* If experienced with subscriptions: help manage subscription inquiries, cancellations, and retention

???? Compensation
* Starting rate: $3–$8/hr depending on experience and skill level
* Performance-based: rate can increase up to $10/hr for outstanding work — or adjust down based on performance
* This is a long-term position with room to grow within our team

???? How to Apply — Read This Carefully
Your application must include ALL of the following or it will not be reviewed:
1. A short Loom video introducing yourself, your experience, and why you're a good fit
2. SOPs from past roles — share actual standard operating procedures you've used or created in previous CS positions
3. Proof of past work — chat screenshots, support ticket examples, and the names of brands/stores you've supported
4. If you have subscription support experience: include any SOPs, guides, or workflows you built or used
5. Your available hours per day and your timezone

We're hiring NOW — apply today and be ready to start immediately.

SKILL REQUIREMENT

Customer Support Shopify Ecommerce

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E-Commerce Customer Support Agent – Supplements

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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