Call Center Manager

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 4, 2026

JOB OVERVIEW

We're a leading ophthalmology practice in the Chicagoland area, providing exceptional eye care services with state-of-the-art technology and clinically advanced procedures. Dedicated to improving vision quality, the practice offers a full range of services for patients of all ages, including cataract surgery, pediatric eye care, glaucoma treatment, dry eye management, diabetic eye care, LASIK, laser vision correction, eyeglasses, and contact lenses. With locations in Oak Lawn, Chicago, Orland Park, and Buffalo Grove, the practice is committed to delivering friendly, efficient, and professional care for both routine and specialized eye care needs.

Role Description:
We are seeking a full-time, Call Center Manager for our Phillipines Market. The Call Center Manager will oversee daily operations of the call center, ensuring high levels of customer satisfaction and operational efficiency. Responsibilities include managing and mentoring call center staff, monitoring performance metrics, implementing process improvements, and addressing customer inquiries or concerns. The manager will also analyze call center data to optimize workflows, maintain quality standards, and collaborate with other departments to meet organizational goals.

Qualifications:
Expertise in Contact Center Management with a proven ability to oversee and optimize call center operations
Must know how to manage a team and have experience with GOTO connect
Strong skills in Customer Satisfaction and handling customer inquiries in a professional and courteous manner
Proficiency in Team Management and leading staff toward achieving performance targets
Excellent Communication skills, including the ability to communicate effectively with both tea ---------- mbers and patients
Exceptional Analytical Skills for monitoring call center metrics and implementing data-driven improvements
Previous management experience in a healthcare or service-oriented industry is a plus
Proficiency in call center software and related technologies
Bachelor’s degree in business administration, management, or a related field is preferred

SKILL REQUIREMENT

Call Center Operations Management Healthcare Insurance Verification

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Call Center Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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