We are looking for you, Quality Assurance Analyst is needed!

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

Let's discuss!

: HOURS PER WEEK

40

: DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

Role Overview
We are looking for a detail-oriented and proactive Quality Analyst to join our growing team. In this role, you will be responsible for monitoring, evaluating, and improving the quality of client interactions and internal processes to ensure that every client experience reflects the standard of excellence.

Key Responsibilities

-Monitor and evaluate inbound and outbound calls, chats, and email interactions between case analysts and clients
-Score interactions based on established QA rubrics and provide actionable, constructive feedback
-Identify trends, recurring errors, and coaching opportunities and escalate to team leads and management
-Maintain accurate QA scorecards, trackers, and reports on a daily, weekly, and monthly basis
-Participate in calibration sessions to ensure scoring consistency across the QA team
-Flag compliance risks, integrity concerns, or process violations in a timely manner
-Support onboarding and training by sharing QA insights and best practice examples
-Recommend process improvements to enhance overall client satisfaction and operational efficiency

What We Offer

Competitive compensation
Remote work setup
Collaborative and supportive team culture
Opportunity to grow within a values-driven organization

HOW TO APPLY?
Send via link ----------
Applications through Inbox won't be entertained

SKILL REQUIREMENT

Customer Service Quality Assurance

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We are looking for you, Quality Assurance Analyst is needed!

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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