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TYPE OF WORK
Full Time
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SALARY
$3 - $4
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HOURS PER WEEK
45
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DATE UPDATED
Apr 3, 2026
Job Summary:
We are seeking a reliable and effective communicator to join our remote team as a Locksmith Sales Support VA. In this role, you will manage inbound customer calls, converting inquiries into job orders while addressing customer needs in a professional and efficient manner.
Your main responsibilities will include providing accurate information, recommending appropriate solutions, and scheduling appointments, all while maintaining a friendly and customer-focused approach. A background in locksmith services, sales, and experience in a fast-paced, reactive environment is preferred.
Key Responsibilities:
-Answer inbound calls related to locksmith services, providing accurate and timely information to customers.
-Convert customer inquiries into sales by suggesting suitable solutions and scheduling service appointments.
-Use CRM tools to log interactions, update customer records, and track lead progress.
-Adhere to call-handling protocols and use locksmith-specific terminology.
-Manage job orders, including pricing, scheduling, and coordinating technician dispatch.
-Communicate with professionalism and empathy to ensure a positive customer experience.
-Collaborate with dispatch and internal teams to resolve issues and ensure timely service delivery.
-Ensure customer queries are addressed within defined timeframes, meeting service level agreements (SLAs).
Mandatory Skills:
-2+ years of experience in dispatch or locksmith services.
-Experience working in a reactive environment (e.g., handling urgent, time-sensitive service requests).
-Excellent spoken English with a neutral accent.
-Proven sales experience, particularly in converting inquiries into bookings.
-Strong communication and negotiation skills, with the ability to upsell services when appropriate.
-Familiarity with CRM tools and call management software.
-Ability to stay calm and efficient in a high-call volume environment.
-Reliable internet connection and a quiet, distraction-free workspace.
-Attention to detail and adherence to structured processes.
Preferred Skills:
-Previous experience in a call center, dispatch, or customer support role
-Familiarity with lead tracking or ticketing systems.
-Quick to learn new technical or service-related terms.
-Experience working remotely with minimal supervision.
-Knowledge of tools like Syncrorma PBX or custom CRMs (a plus, but not required).
Why Join Us:
This fully remote position offers flexibility, structured support, and the opportunity to work in a performance-driven environment. You’ll be part of a team that values clear communication, continuous improvement, and professional development. With warm leads provided and no cold calling, your focus will be on converting calls into job orders and delivering exceptional service in an organized and supportive environment.
