Phone Support - Retention Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5-6

: HOURS PER WEEK

40

: DATE UPDATED

Apr 3, 2026

JOB OVERVIEW

ALERT: Copy-paste submissions will be automatically disqualified. Please follow the instructions carefully.

Fast hiring process! Apply only if you’re ready to start immediately and can fully commit.
If you have any existing clients, side jobs, or planned commitments (travel, events, etc.) within the next 3 months, do not apply.
If undisclosed and discovered at any point—even after getting hired—you will be automatically removed.

Fill out this form to apply:
----------

REQUIREMENTS (Strict - Non-Negotiable)
- At least 1 year phone/customer support experience (voice account)
- Experience in e-commerce or Shopify is highly preferred
- Preferably with retention experience (handling cancellations, saving customers, etc.)
- Must know how to use at least ONE of the following tools:
Pero Allo
Google Voice
Quo
- Has a clear, confident, and reassuring speaking voice
- Strong English communication skills (spoken)
- Comfortable handling high call volume

RESPONSIBILITIES
- Handle outbound customer calls
- Assist customers with order concerns, shipping updates, and product inquiries
- Retain customers who are requesting cancellations or refunds
- Provide clear and professional solutions over the phone
- Document call details properly inside the CRM
- Maintain a calm, helpful, and solution-focused tone at all times

Work Setup:
- Purely remote work
- Stable, long-term career
- Supportive work environment, collaborative, respectful, and people-first
- Weekly pay via Wise

SKILL REQUIREMENT

Phone Support Account Retention Customer Service

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Phone Support - Retention Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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