Customer Onboarding & Retention Specialist

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: TYPE OF WORK

Full Time

: SALARY

4$ per hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

***PLEASE DO NOT APPLY IF YOU ARE A CUSTOMER SUPPORT REP WITH RETENTION EXPERIENCE - YOUR APPLICATION WILL NOT BE CONSIDERED***

THIS ROLE REQUIRES PRIOR EXPERIENCE IN RETENTION-FOCUSED POSITIONS, SUCH AS:

- RETENTION SPECIALIST
- CUSTOMER SUCCESS REPRESENTATIVE
- ACCOUNT MANAGER

APPLICANTS WITH GENERAL CUSTOMER SERVICE POSITIONS WILL BE AUTOMATICALLY REJECTED

APPLICATION INSTRUCTION:
1.USE ""RETENTION"" AS THE SUBJECT LINE OF YOUR APPLICATION
2.SHARE YOUR BEST PRACTICE FOR HANDLING AND SAVING A CUSTOMER WHO IS CANCELING
3.INCLUDE A LINK TO YOUR CV/RESUME

PLEASE NOTE: APPLICATIONS SUBMITTED WITHOUT A CV/RESUME WILL NOT BE REVIEWED.

Position Overview:
We are looking for a proactive and relationship-driven Customer Onboarding & Retention Specialist whose primary focus is to build strong customer relationships and ensure long-term retention. In this role, you will work closely with customers to understand their needs, address concerns, and proactively identify opportunities to enhance their overall experience with our services.

The ideal candidate is highly communicative, detail-oriented, and committed to delivering exceptional customer satisfaction and loyalty.

Key Responsibilities:
-Build and maintain strong, long-term relationships with assigned customers
-Serve as the main point of contact for customer inquiries, service performance, and concerns
-Monitor customer satisfaction and proactively resolve issues before they escalate
-Develop and implement strategies to improve customer retention and reduce churn
-Conduct regular check-ins to ensure customer needs and expectations are consistently met
-Collaborate with internal teams to resolve customer concerns efficiently
-Track and analyze customer feedback, identifying trends that may impact retention or service quality
-Support onboarding of new customers to ensure a smooth transition into active service
-Maintain accurate and up-to-date records of customer interactions in CRM systems
-Assist with renewal processes and help strengthen long-term customer partnerships

Qualifications:
-Excellent English communication skills (verbal and written) - REQUIRED
-Proven experience in Client Success, Client Retention, or Account Management positions - REQUIRED
-Proficiency in CRM systems and customer support tools - REQUIRED
-Strong interpersonal and relationship-building skills
-Ability to manage multiple customer relationships simultaneously
-Strong problem-solving skills with keen attention to detail
-Ability to collaborate effectively with cross-functional teams
-Ability to remain calm, professional, and solution-oriented in challenging situations
-Strong analytical skills with the ability to interpret customer feedback and data

Work Schedule:
• This is a full-time position in a work-from-home setup – 8 hours per shift, 5 days a week

SKILL REQUIREMENT

SaaS Account Retention Account Management

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Customer Onboarding & Retention Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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