OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – EL NIDO

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: TYPE OF WORK

Full Time

: SALARY

35000 - 55000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Apr 2, 2026

JOB OVERVIEW

ABOUT THE COMPANY

We are a fast-growing travel and expedition company based in El Nido, Palawan, operating daily tours, private expeditions, and multi-day experiences for international clients.

Our operations involve boats, drivers, guides, logistics teams, and multiple on-site partners, across El Nido, Coron, and Puerto Princesa.

We are now looking for a hands-on Operations Supervisor to support daily field operations — someone who can be on the ground, coordinate teams, ensure standards are followed, and help solve day-to-day operational issues.

This is not a remote role. This is a field-based position.

OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – PALAWAN (EL NIDO)

(Assistant Operations Manager / Field Coordinator)

KEY RESPONSIBILITIES

• Be present on the ground to support daily operations across tours, logistics, and field teams (boats, drivers, guides, coordination staff)
• Ensure bookings are correctly executed and that guests receive the expected service
• Coordinate between teams (sales, operations, guides, suppliers) to avoid miscommunication and delays
• Monitor daily operations and flag issues early (delays, missing information, coordination problems)
• Ensure SOPs and service standards are followed consistently by all tea ---------- mbers
• Support team leaders and help maintain discipline and accountability on the ground
• Assist in resolving operational issues (guest complaints, schedule changes, supplier issues)
• Track and report operational inconsistencies (booking errors, missing data, delays, etc.)
• Help improve processes and workflows as operations grow

WHAT YOU BRING

• 2–5 years experience in tourism, hospitality, or service operations (resorts, hotels, tour operators, transport/logistics, etc.)
• Experience working in on-site operations (not purely remote roles)
• Comfortable working in a fast-paced, hands-on environment
• Strong sense of responsibility and attention to detail
• Good communication skills and ability to coordinate between teams
• Able to follow and enforce basic procedures and standards
• Fluent in English and comfortable interacting with international clients
• Willing to be based in El Nido and travel when needed

WHAT WE ARE LOOKING FOR

This role is for someone who is:

• Hands-on and field-oriented
• Reliable and consistent in execution
• Observant and detail-focused
• Comfortable working with people on the ground
• Proactive in identifying and reporting issues
• Willing to learn and grow into a larger operations role over time

APPLICATION CHECK

To confirm that you have carefully read this job description, please start your application with the words:

“Standards matter.”

Then answer the following question in 4–6 lines:

If you were responsible for supporting daily operations in a travel company, what types of issues or problems would you watch for?

Please also attach your CV to your application.

Applications that do not follow these instructions will not be considered.

IMPORTANT

• This role is based in El Nido, Palawan
• This is not a remote position
• Experience in tourism, hospitality, or on-site operations is required
• Candidates without relevant on-site experience will not be considered

WHY YOU WILL LOVE IT

• Opportunity to work in a dynamic and growing travel company
• Hands-on role with real operational impact
• Possibility to grow into a more senior operations position
• Work in one of the most beautiful locations in the Philippines
• International environment with diverse clients

LOCATION

El Nido, Palawan
Regular travel to Coron and Puerto Princesa

SKILL REQUIREMENT

Business Management Operation Management Team Leadership

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OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – EL NIDO

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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