Customer Support Manager

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: TYPE OF WORK

Full Time

: SALARY

750/month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 1, 2026

JOB OVERVIEW

About the Role
We are seeking a dedicated and highly motivated Customer Support Specialist to join our growing team. This role is responsible for delivering excellent customer experiences through phone and text-based support, resolving issues efficiently, and supporting new customers as they onboard.

As we continue to expand, this position will also play a key role in helping train and guide future tea ---------- mbers, making it ideal for someone who is both customer-focused and leadership-oriented.

Key Responsibilities
Handle inbound and outbound customer calls and text communications

Provide timely and professional issue resolution

Assist new customers with onboarding and initial support

Document interactions and maintain accurate records in CRM systems

Identify recurring issues and suggest process improvements

Support the development and training of new support tea ---------- mbers

Maintain a high level of product/service knowledge

Qualifications
Bachelor’s degree (Business, Communications, or related field preferred)

1–3+ years of experience in customer support, call center, or similar role

Excellent written and spoken English

Strong problem-solving and multitasking abilities

Ability to learn quickly and adapt in a fast-paced environment

Experience with CRM tools and support platforms is a plus

Preferred Traits
Customer-first mindset with a positive attitude

Strong attention to detail and organization

Leadership potential or prior experience mentoring others

Comfortable handling both routine and complex customer issues

Performance-based incentives

Opportunities for growth and leadership development

Supportive and collaborative team environment

Why Join Us?
Be part of a fast-growing company with long-term opportunities

Help shape the foundation of a scaling customer support team

Opportunity to grow into a team lead or management role

SKILL REQUIREMENT

Technical Support Phone Support Customer Relationship Management

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Customer Support Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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