Virtual Receptionist – Remote

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: TYPE OF WORK

Full Time

: SALARY

$700 – $850 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 1, 2026

JOB OVERVIEW

Virtual Receptionist – Boutique Hotels in Panama | Remote, Rotating 24/7 Shifts
Salaried | Long-Term | Freelance / Independent Contractor

About Us
Villa Alejandro is a professional hospitality management company operating 6 boutique hotels in Boquete, Panama — one of Central America's most beautiful mountain destinations. We manage 60+ units with a trained remote team, structured systems, and thorough onboarding. We are not a single Airbnb host. We are a professional hotel brand.

Learn more: ----------

The Role
You'll be the first point of contact for international guests — handling inquiries, reservations, check-in coordination, and concierge support through WhatsApp, email, and OTA platforms ( ---------- , Airbnb, etc.). This is not a generic VA role. This is hospitality.

Schedule — PLEASE READ CAREFULLY
3 rotating 8-hour shifts, 24/7/365. You must be flexible for ALL three:

| Shift | Panama Time (UTC-5) | Philippine Time (UTC+8) |
|-------|-------------------|----------------------|
| Morning | 8:00 AM – 4:00 PM (PANAM) | 9:00 PM – 5:00 AM (PHIL) |
| Afternoon | 4:00 PM – 12:00 AM (PANAM) | 5:00 AM – 1:00 PM (PHIL) |
| Night | 12:00 AM – 8:00 AM (PANAM) | 1:00 PM – 9:00 PM (PHIL) |

- 5 days/week (40 hours), including weekends and holidays
- Shifts rotate fairly — you must be comfortable with all three

* Option for 6 days/week with extra pay
* If you cannot commit to rotating shifts including weekends and holidays, please do not apply.*

Onboarding — IMPORTANT
First 2–3 weeks: Paid live training by our on-site receptionist in Boquete during Panama daytime hours. This means *Philippine nighttime hours* for you (approx. 9 PM – 5 AM PH). After training, you move to the regular rotation. Full support until you're ready to go solo.

Compensation
This is a salaried position — not hourly.
* USD $700 – $850/month (40 hrs/week), depending on experience
* Performance and salary review after 3 months
* 6th day option with proportional extra pay
* Paid weekly or bi-weekly via PayPal or bank transfer — no fees

What You'll Do
* Guest communication via WhatsApp (incl. voice notes), email, and OTAs
* Reservation handling, updates, cancellations, special requests
* Check-in instructions and arrival guidance
* Concierge: tours, restaurants, transport, spa in Boquete
* Organized shift notes and handovers
* Tools: Google Workspace, WhatsApp Business, OTA dashboards

What We're Looking For
* Excellent English — clear, warm, professional (spoken AND written)
* Hospitality mindset — "guest experience," not just "customer service"
* Highly organized — creates clean documentation without being asked
* Works independently and takes ownership
* Quiet workspace, stable internet (20+ Mbps), laptop/desktop, headset
* Comfortable with Google Sheets, calendars, messaging apps
* Fully flexible for all 3 rotating shifts incl. weekends and holidays

*Nice to Have:* Hotel/travel experience, ---------- /Airbnb experience, basic Spanish

Why Join Villa Alejandro?
* 2–3 week paid onboarding — We invest in you
* Long-term salaried role with a growing professional hotel brand
* Small, high-quality team focused on reliability and guest satisfaction
* Clear systems and ongoing support
* Growth as we expand to new properties
* Salary increases based on performance

How to Apply
Send to: ----------
Subject line: VR Application – [Your Full Name]

1. Your updated CV
2. A 30–60 sec voice note: "Hi, I'm [name]. Here's why I'm a great fit and why the rotating schedule works for me."
3. Answer this: A guest messages at 11 PM — their AC isn't working. Maintenance can't come until morning. What do you do? (2–3 sentences)
4. Confirm you're OK with PH nighttime training hours during the first 2–3 weeks.

We review within 48 hours. Serious applicants only.
Looking forward to your application!

SKILL REQUIREMENT

Customer Service Organization Reliability

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Virtual Receptionist – Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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