Promotional Products CSR

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: TYPE OF WORK

Full Time

: SALARY

Starting at $5.00/hr while training

: HOURS PER WEEK

40

: DATE UPDATED

Apr 1, 2026

JOB OVERVIEW

Job Title: Sales Support Virtual Assistant (Promotional Products / Branded Merch)

Location: 100% Remote / Virtual

Employment Type: Full-time (40 hours/week aligned with US central time business hours 8am-5pm)

About the Role We are looking for a dependable, detail-oriented Virtual Assistant to provide dedicated selling support to members of our sales team. Our company operates in the promotional products and branded merchandise (merch) industry.

You will act as the behind-the-scenes operational backbone, primarily handling order management and sales-administration tasks inside our core platform.

This role is not client-facing at the start, but may evolve to include light client communication as you grow with the team. The goal is simple: keep the sales team focused on selling while you make sure every order, quote, and follow-up runs smoothly
and accurately.

Key Responsibilities
* Create, update, and manage purchase orders (POs), sales orders, and production timelines inside our order entry system
* Accurately enter and maintain customer data, product details, artwork, and order specifications
* Track orders from quote ? PO ? production ? delivery; proactively follow up with suppliers/vendors
* Prepare and format quotes, order confirmations, and supporting documents
* Keep CRM records clean and up-to-date; run basic sales reports when requested
* Handle day-to-day sales admin (email organization, file management, data entry, calendar coordination)
* Assist with product research, supplier sourcing, or any ad-hoc requests from the two supported sales reps
* Help document and improve repeatable processes to make the team more efficient

Required Skills & Qualifications
* 2+ years of experience as a Virtual Assistant, sales support, order processor, or administrative assistant
* Strong familiarity with order-management or CRM platforms (we will provide full training on our systems)
* Excellent written and spoken English
* Extremely detail-oriented with strong organizational and multitasking skills
* Proficient in Google Workspace (especially Gmail, Sheets, Drive) or Microsoft 365
* Reliable high-speed internet, quiet workspace, and a modern computer setup
* Self-motivated, proactive, and comfortable working independently with minimal daily supervision
* Previous experience in the promotional products, branded merchandise, or e-commerce/swag industry
* Comfortable transitioning into occasional client-facing tasks (emails, status updates) in the future
What We Offer
* Competitive hourly or monthly rate (commensurate with experience)
* Paid training in our order entry/process management software and internal processes
* Opportunity for long-term growth and increased responsibility (including client interaction)
* Direct support to only two sales professionals — focused, low-chaos role
* Collaborative, supportive team environment
* If you thrive on accuracy, enjoy making complex order workflows run like clockwork, and want to be a key player in a growing promotional products company, we’d love to hear from you.
To Apply Please send your resume + 1-5 minute video talking to us about:
1. What is your secret sauce for relationship building with a client?
2. What was your most challenging project and why?
3. On that challenging project - how did it serve as a character-builder and how did it improve your skill set?

Please send this information to ----------

SKILL REQUIREMENT

Data Entry Critical Thinking Order processing

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Promotional Products CSR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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