Customer Success Specialist

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: TYPE OF WORK

Full Time

: WAGE / SALARY

600

: HOURS PER WEEK

40

: DATE UPDATED

Apr 1, 2026

JOB OVERVIEW

TechToast Academy is a 25-week Arduino-based coding and electronics program for kids ages 8 and up. We are a small but fast growing team and we are looking for someone who genuinely loves people and wants to make sure every single customer feels supported, valued, and excited about the program.

This is not a reactive support role. You will be proactively reaching out to customers, building real relationships, and making sure nobody falls through the cracks.

Responsibilities:
- Contact every new customer by email within 24 hours of sign up to welcome them and help them get started
- Guide customers through the registration and onboarding process step by step
- Check in with customers at key points throughout the 25-week program
- Re-engage customers who have gone quiet or seem stuck
- Collect testimonials, success stories, and photos from happy customers
- Gather feedback and ideas from customers to help us improve the product
- Refer customers with technical issues to our technical support team
- Help build and manage automated email sequences for onboarding and customer check-ins as the customer base grows
- Maintain organized records of all customer interactions

Requirements:
- Warm, empathetic, and genuinely people-oriented
- Strong written English, friendly and professional without sounding robotic
- Highly organized and proactive, you follow up without being asked
- Experience in customer service, customer success, or a similar role is a plus
- Some familiarity with email automation tools is a bonus but not required
- Comfortable working independently and managing your own time

This is a long-term role with a growing company. We are looking for someone who wants to grow with us.

To apply, please tell us about a time you went above and beyond for a customer or someone you were helping, and why you think customer success matters.

SKILL REQUIREMENT

Customer Support Email Management Customer Relationship Management

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Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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