Client Onboarding Specialist (Payment Processing, Merchant Services, FinTech)

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Mar 31, 2026

JOB OVERVIEW

We’re Hiring: Client Onboarding Specialist (Payment Processing, Merchant Services, Fintech) — VA
At Coastal Pay, we’re seeking a highly organized and detail-driven Client Onboarding Specialist to manage the full merchant activation process from contract to live processing.
This role is best suited for someone with direct experience in payment processing, merchant services, or fintech onboarding who can confidently guide merchants through compliance, technical setup, and go-live.
If you’ve worked with payment gateways, underwriting/KYC, or merchant account setup and enjoy bringing structure and clarity to complex processes, this role is a strong fit.

Role Summary
You will own the onboarding lifecycle for new merchants, ensuring they are approved, configured, and live as quickly and accurately as possible. This includes coordinating with underwriting, setting up gateway configurations, validating documentation, and troubleshooting issues before they delay activation.
You will act as both a project manager and merchant-facing guide, keeping onboarding on track while delivering a smooth, professional experience.

Schedule
100% Remote
8:00 AM – 5:00 PM PT (required)
Must be comfortable working independently and staying highly responsive during U.S. business hours

What You’ll Do
Manage end-to-end onboarding for new merchants: application intake, document collection, underwriting follow-ups, and account setup
Guide merchants through onboarding requirements, ensuring all documentation is complete and accurate (business details, ownership, processing history)
Configure and validate payment gateway settings, API credentials, and integrations (POS, virtual terminals, etc.)
Coordinate closely with underwriting, risk, integrations, and operations teams to resolve issues and accelerate approvals
Support merchants through compliance requirements (PCI, KYC/AML basics) and ensure readiness for processing
Run test transactions and confirm successful setup before go-live
Troubleshoot onboarding issues such as declines, routing errors, or settlement configuration problems
Maintain accurate records and status updates in CRM and ticketing systems (Asana, Zendesk, Salesforce, etc.)
Communicate clearly with merchants and internal teams regarding timelines, requirements, and next steps
Identify process inefficiencies and contribute to improving onboarding workflows

What We’re Looking For
1+ years experience preferred in payments, merchant services, fintech, or gateway onboarding
Strong understanding of merchant accounts, payment gateways, and transaction flow (card + ACH)
Familiarity with KYC, underwriting processes, and basic PCI compliance
Comfortable working with technical systems (gateways, APIs, dashboards)
Excellent English communication skills (written and verbal) — clear, professional, and merchant-facing
Highly organized with strong attention to detail
Able to manage multiple onboarding cases simultaneously without losing accuracy
Proactive problem-solver who takes ownership and follows issues through to completion
Reliable internet connection and dedicated remote workspace

Nice to Have (Strong Advantage)
Experience with platforms such as Stripe, Payrix, Adyen, Braintree, TSYS, or Fiserv
Prior experience working for an ISO, PSP, acquiring bank, or fintech company
Familiarity with CRM systems like Salesforce, HubSpot, IRIS, or similar
Experience handling chargebacks, risk reviews, or payment reconciliation

What We Offer
Competitive compensation (DOE)
Long-term, stable remote role with a growing fintech company
Supportive, collaborative team environment
Opportunity for professional growth

SKILL REQUIREMENT

Payment Processing

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Client Onboarding Specialist (Payment Processing, Merchant Services, FinTech)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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