OPERATIONS MANAGER – TOURISM & HOSPITALITY – PALAWAN (EL NIDO)

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: TYPE OF WORK

Full Time

: SALARY

60000 - 100000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

ABOUT THE COMPANY
We are a fast-growing travel and expedition company based in El Nido, Palawan, operating daily tours, private expeditions, and multi-day experiences for international clients.

Our operations involve boats, drivers, guides, logistics teams, and multiple on-site partners, across El Nido, Coron, and Puerto Princesa.

We are now looking for a strong, hands-on Operations Manager to act as the founder’s right hand on the ground - someone who can supervise teams, enforce standards, detect issues early, and ensure operations run reliably every day.

This is not a remote role. This is a field-based leadership position.

OPERATIONS MANAGER – TOURISM & HOSPITALITY – PALAWAN (EL NIDO)
(Field Operations Lead / Founder’s Right Hand)

KEY RESPONSIBILITIES

• Supervise daily operations across tours, logistics, and field teams (boats, drivers, guides, coordination staff)
• Be physically present on the ground to monitor execution, verify standards, and detect issues early
• Ensure all bookings, operations data, and reporting are accurate, complete, and reliable
• Identify operational dysfunctions (delays, inconsistencies, poor coordination, missing information) and resolve them quickly
• Detect and address irregularities, leakages, or potential fraud (cash handling, supplier discrepancies, internal shortcuts, etc.)
• Enforce discipline, accountability, and high standards across all teams
• Coordinate with partners and suppliers to ensure smooth and reliable service delivery
• Implement and improve processes, SOPs, and operational structure as the company grows
• Support team leaders, train staff, and ensure alignment across all locations
• Report directly to the founder and act as his eyes and ears on the ground

WHAT YOU BRING

• 5+ years experience in operations within tourism or hospitality (resorts, hotels, tour operators, transport/logistics, marine or fleet operations)
• Proven experience managing on-site teams (not remote) in real operational environments
• Strong ability to enforce rules, maintain discipline, and handle difficult situations
• Experience dealing with operational issues, staff misconduct, or fraud situations
• Comfortable working in a fast-paced, imperfect, real-world environment
• Strong organizational and problem-solving skills
• Fluent in English, and comfortable working with both local teams and international clients
• Willing to be based in El Nido and travel regularly to Coron and Puerto Princesa

WHAT WE ARE LOOKING FOR

This role is for someone who is:

• Hands-on and field-oriented — not just behind a computer
• Detail-oriented and highly observant
• Comfortable confronting issues directly and taking decisions
• Able to manage people, not just processes
• Reliable, structured, and consistent in execution
• Looking for a long-term role with responsibility and impact

APPLICATION CHECK

To confirm that you have carefully read this job description, please start your application with the words:

“Standards matter.”

Then answer the following question in 4–6 lines:

If you were responsible for supervising operations in a travel company, what types of dysfunctions or irregularities would you watch for?

Please also attach your CV to your application.

Applications that do not follow these instructions will not be considered.

IMPORTANT

• This role is based in El Nido, Palawan
• This is not a remote position
• Experience in tourism, hospitality, or field operations is required
• Candidates without relevant on-site operational experience will not be considered

WHY YOU WILL LOVE IT

• Key leadership role working directly with the founder
• High level of responsibility and autonomy
• Opportunity to structure and scale real-world operations
• Dynamic, international environment in one of the most beautiful locations in the Philippines
• Strong impact on the growth and performance of the company

LOCATION

El Nido, Palawan
Regular travel to Coron and Puerto Princesa

SKILL REQUIREMENT

Business Management Operation Management Team Leadership

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OPERATIONS MANAGER – TOURISM & HOSPITALITY – PALAWAN (EL NIDO)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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