Call Center Manager / Team Leader

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Mar 31, 2026

JOB OVERVIEW

About the Role
We are a performance-based coaching sales operation that partners with e-commerce brands to sell high-ticket wellness coaching programs to their existing customers. We are building our sales division from the ground up and need a Call Center Manager to lead, train, and scale a team of 10 sales agents.
This is a builder role — you will not inherit a running team. You will help hire it, train it, and run it.

What You Will Do
Recruit, onboard, and train a team of setters and closers
Build and enforce daily call routines, KPIs, and performance standards
Monitor live and recorded calls and provide real-time coaching feedback
Manage lead distribution across agents and brand clients
Report on team performance, revenue, and pipeline weekly
Identify underperformers early — coach up or replace fast
Build scripts, playbooks, and objection handling guides with the team
Coordinate with HR on hiring needs as the team scales

What We Are Looking For
3+ years managing an outbound sales or call center team
Proven track record of hitting team revenue targets consistently
Experience in health, wellness, nutraceutical, or DTC sales is a strong plus
Comfortable in a fast-moving, performance-driven environment
Data-driven: you live in dashboards, call metrics, and conversion rates
Strong communicator — you lead by example on the phone
Remote-first mindset — you know how to manage and motivate people you cannot see

Compensation
Base salary + performance bonus tied to team revenue
Commission override on all team closes
Growth path: as the division scales, this role scales with it

SKILL REQUIREMENT

Call Center Operations Management Sales Management Team Leadership

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Call Center Manager / Team Leader

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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