Client Success Manager / Account Manager (Digital Marketing Agency)

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: TYPE OF WORK

Full Time

: SALARY

4.50/hr

: HOURS PER WEEK

40

: DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

Job Overview:
We are looking for a proactive and people-focused Client Success Manager to be the main point of contact for our clients. You will handle onboarding, communication, reporting, and relationship management for clients receiving Meta Ads services. Your job is to make sure every client feels informed, valued, and confident in the results we're delivering — so our media buyers can focus on running great campaigns.

Responsibilities:

Serve as the primary point of contact for assigned clients
Onboard new clients — collect assets, set expectations, and walk them through the process
Send weekly and monthly performance reports with clear explanations of results
Schedule and conduct regular client check-in calls (Zoom/Google Meet)
Relay client feedback and requests to the media buying and creative team
Monitor client satisfaction and proactively address concerns before they escalate
Track campaign timelines and deliverables to ensure nothing falls through the cracks
Maintain organized client records, notes, and communication logs
Assist with client retention and renewal conversations

Requirements:

Minimum 1–2 years of experience in a client-facing role (account management, customer success, or similar)
Excellent written and verbal English communication skills
Comfortable on video calls with clients (Zoom, Google Meet)
Basic understanding of digital marketing and paid advertising (Meta Ads knowledge is a plus)
Experience working in a marketing agency or remote team environment preferred
Highly organized, detail-oriented, and able to manage multiple clients at once
Proficient in Google Workspace (Docs, Sheets, Gmail) and project management tools (ClickUp, Asana, or Trello)
Able to read and explain basic ad performance metrics (ROAS, CTR, CPL, etc.)

Nice to Have:

Experience using reporting tools like AgencyAnalytics or Google Looker Studio
Familiarity with CRM tools (HubSpot, GoHighLevel, etc.)
Background in sales or upselling additional services to existing clients
Experience with client onboarding SOPs and documentation

SKILL REQUIREMENT

Copywriting Facebook Ads Virtual Assistant

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Job Post	Reporter	Rank	Reason	Date

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Client Success Manager / Account Manager (Digital Marketing Agency)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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