Customer Service Representative (Medical | PAP + Brightree Required)

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: TYPE OF WORK

Full Time

: SALARY

36,800/month PHP

: HOURS PER WEEK

40

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Customer Service Representative (Medical | PAP + Brightree Required)

New West Medical
Remote – Philippines | Full-Time | PST Hours

New West Medical is hiring a high-level Customer Service Representative to support our growing U.S. medical operations team.

This is a fully remote role for an overseas Philippines-based professional, but the schedule must align with Pacific Standard Time (PST), Monday through Friday, 8:00 AM to 5:00 PM PST.

You will work directly with medical professionals, clinical teams, office staff, and potentially patients, so professionalism, communication, and healthcare workflow knowledge are essential.

This is an excellent opportunity for someone with strong U.S. healthcare customer service experience, especially in PAP, sleep, respiratory, DME, or medical scheduling workflows.

Compensation
$3.50 USD per hour
Approx. $606/month USD
Approx. ?36,800/month PHP
Paid bi-weekly
Future performance bonuses available
Long-term growth opportunity

PHP estimate based on current exchange rates and may fluctuate slightly month to month.

NON-NEGOTIABLE REQUIREMENTS

Please only apply if you meet the following:

Direct PAP experience REQUIRED
Brightree experience REQUIRED
Must be confident working inside Brightree daily
Must understand PAP supplies, orders, scheduling, and customer workflows
These skills are mandatory with no exceptions
Candidates will be quizzed during the secondary interview

Applicants without true hands-on PAP + Brightree experience will not move forward.

Preferred Experience
U.S. medical customer service
Sleep medicine or respiratory workflows
DME experience
Medical scheduling
Insurance verification familiarity
Patient communication
Order coordination
Medical documentation
Prior work with physicians, nurses, or front office teams
Key Responsibilities
Answer inbound calls in a courteous, professional manner
Support patients, providers, and internal staff
Schedule services and coordinate follow-up requests
Manage order updates and workflow communication
Take detailed messages and relay information accurately
Use Brightree to review accounts, orders, and service requests
Resolve customer questions regarding services and scheduling
Communicate clearly with physicians, clinical teams, and office staff
Perform accurate data entry and documentation
Maintain strict HIPAA-level confidentiality
Support additional customer service and administrative duties as assigned
Ideal Candidate

We are looking for someone who is:

Highly professional in written and verbal English
Comfortable speaking with U.S.-based medical professionals and patients
Organized and detail-oriented
Able to work independently
Fast with computer systems and documentation
Positive, calm, and solutions-focused
Comfortable working in a structured U.S. medical environment
Schedule

Monday–Friday
8:00 AM – 5:00 PM PST
(Fully aligned with U.S. Pacific business hours)

This is a fully remote work-from-home role in the Philippines.

To Apply

When applying, please include:

Your direct PAP experience
Your Brightree experience
Any DME or sleep medicine background
Your internet speed
Your available start date

Only applicants with real Brightree + PAP experience will be shortlisted.

SKILL REQUIREMENT

Phone Support Customer Service Insurance Verification

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Customer Service Representative (Medical | PAP + Brightree Required)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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