Virtual Intake Coordinator

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: TYPE OF WORK

Full Time

: SALARY

440,000-50,000 per month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

About Us
Nexia Health Care is an Australian provider of neurodevelopmental and mental health services for children, adolescents, and adults. We operate a multidisciplinary model bringing together paediatricians, psychiatrists, and allied health professionals to deliver coordinated, high-quality care.

We are expanding and are seeking a Virtual Intake Coordinator to support our growing demand and ensure a smooth, professional experience for all new clients.

About the Role
This is a remote, full-time role focused on managing new client enquiries, converting them into bookings, and ensuring all intake processes are completed accurately and efficiently.

This is not a passive admin role — you will be responsible for actively following up enquiries and driving bookings.

Key Responsibilities:
Respond to all new client enquiries (email, webforms, CRM) within 24 hours
Convert enquiries into booked appointments
Follow up unbooked enquiries (minimum 2–3 follow-ups)
Schedule appointments based on clinician availability
Send intake forms and track completion
Maintain accurate and up-to-date client records in the CRM
Communicate with internal tea ---------- mbers to ensure smooth handover to clinicians
Monitor and manage enquiry pipeline from first contact to service commencement
Provide weekly reporting on:
- Number of enquiries
- Bookings made
- Conversion rates
- Follow-up status

KPIs (Performance Expectations):
Response time:

SKILL REQUIREMENT

Phone Support Attention to Detail Communication

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Virtual Intake Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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