Firestarter Interactive

GoHighLevel (GHL) Customer Support & Onboarding Specialist (Full-Time, Remote)

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: TYPE OF WORK

Full Time

: SALARY

$8-10/hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 11, 2026

JOB OVERVIEW

We’re looking for a highly experienced GoHighLevel (GHL) specialist to support our customers through onboarding, technical support, and ongoing platform usage.

This is a hands-on role combining customer support + technical execution, so you should be just as comfortable troubleshooting inside GHL as you are communicating clearly and confidently with clients.

You will play a key role in ensuring our clients have a smooth, high-quality experience using the platform.

What You’ll Be Doing

Customer Support & Communication
• Respond to customer questions via email, chat, and support tickets
• Guide customers step-by-step to help them understand and use the platform
• Maintain clear, friendly, and professional communication at all times
• Support customers inside our community and ongoing support channels

Onboarding & Calls
• Lead onboarding calls (1:1 and group) via Zoom
• Walk customers through setup and best practices
• Host support calls and troubleshoot issues live

Technical Support (GoHighLevel)
• Troubleshoot issues across:
• Funnels
• Workflows & automations
• Pipelines
• Calendars
• Domains & integrations
• Test setups to ensure everything is working correctly
• Identify and fix errors in workflows, triggers, and automations
• Use internal resources and GHL support before escalating issues

Systems & Process Improvement
• Keep support conversations organized and documented
• Identify recurring issues and help improve support systems
• Communicate clearly with internal tea ---------- mbers on technical updates

What You Must Be Able To Do (Inside GHL)

You should already be confident doing the following:
• Set up and troubleshoot workflows and automations
• Build and edit funnels and landing pages
• Set up and manage pipelines and opportunity stages
• Configure calendars and booking systems
• Connect and troubleshoot domains and DNS settings
• Set up email and SMS systems (Mailgun, LC email, A2P basics)
• Import and manage contacts and custom fields
• Connect and troubleshoot Stripe / payment integrations
• Handle subscription management (pausing, canceling, refunds)
• Diagnose and fix workflow errors and broken automations

What We’re Looking For
• Strong, hands-on experience with GoHighLevel (this is required)
• Comfortable leading Zoom calls and explaining technical concepts clearly
• Strong written and spoken English
• Ability to troubleshoot independently and find solutions quickly
• Clear, calm, and professional communication style
• Comfortable working with non-technical customers
• Highly organized, reliable, and detail-oriented
• Takes initiative and uses available resources before asking for help

Work Schedule
• Full-time (30–40 hours per week)
• Must be available during Eastern Time (ET) business hours
• Must be consistent and reliable for real-time collaboration

- Must have excellent spoken and written English.
- Clear, strong, reliable internet connection with quiet and professional working environment for frequent Zoom calls.
- Must be willing to be on camera, and present professionally.

What Success Looks Like
• Customers feel supported, confident, and taken care of
• Onboarding calls are clear, smooth, and effective
• Support requests are handled quickly and professionally
• Technical issues are resolved efficiently
• Systems are set up correctly and consistently
• You become a trusted point of contact for both customers and team

This Role Is NOT For You If…
• You need step-by-step guidance for basic GHL tasks
• You rely on others to troubleshoot issues for you
• You are not comfortable speaking on Zoom with customers
• You are inconsistent with availability or communication
• You get overwhelmed handling multiple conversations or tickets

How to Apply

Please include:
• A short introduction about your experience with GoHighLevel
• Examples of onboarding or customer support experience
• Examples of automations or systems you’ve built or supported
• Confirmation of your availability during Eastern Time hours
• Optional (recommended): a short video introduction

About Firestarter Funnels

Firestarter Funnels is part of the Firestarter ecosystem, founded by entrepreneur Willa Kammerer.

We support entrepreneurs, coaches, and business owners in building high-caliber personal brands and scalable online businesses through strategy, systems, and execution.

Our platform is a white-labeled version of GoHighLevel, designed specifically for personal brand businesses — combining funnels, websites, CRM, automations, and email marketing into one integrated system, supported by hands-on guidance.

SKILL REQUIREMENT

Marketing Automation GoHighLevel Onboarding

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Firestarter Interactive

GoHighLevel (GHL) Customer Support & Onboarding Specialist (Full-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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