Wireless Support -
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TYPE OF WORK
Full Time
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SALARY
$5-$10 per hour
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HOURS PER WEEK
40
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DATE UPDATED
Mar 27, 2026
Overview
We are seeking a highly detail-oriented and motivated Billing Analyst to join our team full-time. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong interest in analyzing billing data to identify cost-saving opportunities. If you take pride in helping clients understand their bills, resolving discrepancies, and delivering meaningful value, this position could be a great fit.
Note: This is a serious, full-time role requiring 40–50 hours per week and a high level of focus, attention to detail, consistency, and self-motivation.
Key Responsibilities
• Review and analyze mobile telecommunications bills (Verizon, AT&T, T-Mobile) to identify billing errors, perform bill audits, and identify cost-saving opportunities for clients.
• Communicate with clients via phone and email to explain charges, address concerns, and recommend account optimizations.
• Work directly with telecom carriers to resolve billing issues, suspend lines, or cancel services when necessary.
• Manage billing-related tasks, including reviewing billing tickets, responding to inquiries, and performing billing analysis.
• Collaborate with billing teams, product teams, account managers, and support staff to ensure high-quality service.
• Review and validate billing data to ensure accuracy and compliance with contracts, pricing plans, and service agreements as promised.
Qualifications
• Strong English communication skills with clear, neutral pronunciation and professional phone etiquette.
• Prior experience with telecommunications billing, particularly with Verizon, AT&T, and T-Mobile.
• Ability to analyze complex billing statements and explain them in clear, simple terms.
• Strong technical and organizational skills, including experience with spreadsheets and CRM tools.
• Comfortable multitasking and working with dual monitors in a fast-paced environment.
• Reliable, self-motivated, and able to maintain productivity while working independently.
• Availability to work 40–50 hours per week or as needed.
• Business analyst experience preferred
Minimum Requirements
• Reliable high-speed internet connection (minimum 50 Mbps download speed).
• Reliable PC with Microsoft Office, preferably with dual monitors.
• Proficiency in Microsoft Excel, Outlook, and web-based CRM platforms.
• Previous experience with telecom carrier billing and mobile telecom services.
• Availability Monday–Friday.
What We Offer
• Consistent workload with no need to search for additional hours or tasks.
• Performance bonuses of up to $150 per month.
• The opportunity to grow with a fast-paced and expanding team.
• Long-term career potential with a company that values dedication and results.
How to Apply
To be considered for this position, please submit the following:
1. A short explanation of why you are a good fit for this role.
2. A brief audio recording introducing yourself and sharing your hobbies or interests.
3. A screenshot of your internet download speed from your personal computer and a photo of your workstation (showing the desk, screens, computer, keyboard, & mouse).
We look forward to hearing from you!
