Sales Virtual Assistant / Appointment Setter

**Important – Read This Job Post Carefully**

We are a fast-growing home service company based in California looking to hire a reliable and motivated Virtual Assistant to help manage incoming leads, customer communication, outbound calls, and appointment scheduling.

Our industry is extremely competitive. Customers often contact multiple companies at the same time, and the company that responds first and communicates most professionally usually wins the job.

Because of this, speed, persistence, and professionalism are extremely important.

Your role will be to contact new leads, communicate with customers, follow up on previous inquiries, and schedule technician appointments.

You will also assist with basic data entry and updating customer information inside our CRM system.

You do not need previous experience with our software, as we will train you on how to use our CRM, call system, and internal tools.

This position is ideal for someone who is comfortable speaking with customers, organized, and able to work in a fast-paced environment.


Please read this job post in its entirety before applying.

This position requires attention to detail and the ability to follow instructions carefully.

Applications that do not follow the instructions outlined in this post will not be reviewed.

ABSOLUTE REQUIREMENTS (READ BEFORE APPLYING)

DO NOT APPLY if you do not meet these requirements.

We will not review applications that do not meet them.

Applicants must have:

• Strong and reliable internet connection (strong WiFi)
• Backup power in case of power outages
• Excellent English speaking ability with minimal accent
• Quiet and dedicated workspace (no background noise)
• Professional quality headset for customer calls

Strongly recommended:

• Dual monitor setup (two screens) to efficiently manage calls and CRM tasks.

Voice Recording Requirement (MANDATORY)

This role requires speaking with customers on the phone throughout the day.

Because of this, all applicants must submit a voice recording reading the script below.

This recording allows us to evaluate:

• English fluency
• Accent clarity
• Professional tone
• Communication ability

Any application submitted without a voice recording will NOT be reviewed or considered.

Please record yourself reading the script below clearly and naturally, as if you are leaving a voicemail for a real customer.

Record in a quiet environment using your headset.

Voice Recording Script

Please read the following message exactly as written:

Hello, this is (insert your name) calling with Professional Garage Door Services.

Our phone number is ---------- , that’s ---------- .

The reason I’m calling is because you recently submitted an inquiry regarding garage door assistance, and we would like to learn a little more about the issue you are experiencing and how we can help.

Our company specializes in garage door repairs, maintenance, and new garage door installations, and our technicians are equipped to handle most issues the same day.

At the ---------- nt, we actually have a technician working in your area, and because of that we may be able to provide same-day service depending on availability.

What we normally do is send one of our technicians out to perform a quick inspection of the garage door system, identify the issue, and provide you with a free, no-obligation estimate before any work is done.

During the inspection, the technician may also check torsion springs, track alignment, reinforcement struts, roller assemblies, cable tension, opener limits, and the safety sensor system to determine the exact cause of the problem.

The inspection typically only takes a few minutes and it allows our technician to explain exactly what is going on with the door and what options are available for repair or replacement.

If you would like to schedule a visit from one of our technicians, please give us a call at ---------- , and we will be happy to get that arranged for you.

Once again, that phone number is ---------- .

Thank you very much for your time, and we look forward to assisting you. Have a great day.

Scope of Work

Your responsibilities will include:

• Data entry and updating customer information in our CRM
• Placing outbound calls to new leads
• Following up with previous customers
• Scheduling technician appointments
• Sending text messages and emails to customers
• Updating lead notes and tracking communication history
• Coordinating with our internal team

You will be trained on how to use our CRM, dialing systems, and internal tools.

Work Schedule

This position requires working during U.S. daytime hours, which is night shift in the Philippines.

Shifts are 9 hours in length and will fall between the hours of:

7:00 AM – 9:00 PM PST

Exact shifts will be assigned during the hiring process.

Ideal Candidate

The ideal candidate is someone who:

• Is comfortable speaking with customers on the phone
• Has strong communication skills
• Is organized and detail-oriented
• Can follow instructions carefully
• Works well in a fast-paced environment
• Is reliable and punctual

Compensation

The starting rate for this position is $5 per hour.

That said, we actively reward performance—if you show excellent English, strong communication, and the ability to perform effectively in your role, we can increase your pay to $6 per hour.

We’re also building a long-term team, and there will be opportunities to grow into management positions.

If you demonstrate initiative, leadership qualities, and responsibility, you’ll have the chance to move up and take on a larger role within the company..

Tea ---------- mbers who show strong communication skills, reliability, and the ability to consistently perform in this fast-paced environment will be considered for raises over time.

This position is intended to be a long-term role for the right candidate.

Application Instruction

To confirm that you carefully read the entire job description, please start your application with the word:

Technician

*Applications that do not include this word at the beginning will not be reviewed!*