Customer Support / Tech SuppCustomer Support / Tech Support (wifi) – US Hours (ET)ort (wifi) – US Hours (ET) – Full-Time

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: TYPE OF WORK

Any

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Mar 26, 2026

JOB OVERVIEW

About Us
We are a US-based technology company that provides wifi, camera, and access control systems for marinas across the country. We support thousands of boaters and marina staff, and our goal is simple: keep everything working smoothly and make support easy.

About the Role
We are hiring a full-time Customer Support / Tech Support Virtual Assistant to handle basic wifi and camera support for our customers.

Most issues are simple (connecting devices, basic troubleshooting) and follow a step-by-step process (SOP). Your job is to guide customers clearly, solve what you can, and escalate anything more technical.

You will be speaking with customers via phone, email, and chat.

Responsibilities
Assist customers with connecting to wifi networks
Walk users through simple troubleshooting steps
Answer common questions from staff and boaters
Follow structured SOPs and troubleshooting flows
Log and manage tickets in HubSpot
Escalate technical issues to the internal team when needed
Communicate clearly and professionally at all times

Requirements
Strong English communication (spoken and written)
Comfortable speaking on the phone with customers
Experience in customer support or tech support
Ability to follow processes and scripts consistently
Strong problem-solving mindset
Reliable internet connection and quiet work environment

Nice to Have (Not Required)
Experience with wifi / basic networking concepts
Familiarity with Ubiquiti UniFi systems
Experience using HubSpot or similar ticketing tools

Schedule
Full-time (40 hours/week)
Must work U.S. Eastern Time (ET) hours

Compensation
Competitive salary based on experience

What Success Looks Like
You handle the majority of basic support issues without escalation
Customers feel helped, not frustrated
You follow SOPs consistently and reliably
You communicate clearly and confidently in every interaction

How to Apply
Please include:

A short introduction about yourself
A voice recording explaining how you would help someone connect a TV streaming device (your choice: Roku, Apple TV, Google TV, Smart TV, etc) to wifi
Your experience with customer or tech support
Your internet speed and home office setup

SKILL REQUIREMENT

Technical Support Customer Service

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Customer Support / Tech SuppCustomer Support / Tech Support (wifi) – US Hours (ET)ort (wifi) – US Hours (ET) – Full-Time

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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