OPERATIONS COORDINATOR + GUEST SUPPORT (NUMBERS + PEOPLE FOCUS)

OPERATIONS COORDINATOR + GUEST SUPPORT (NUMBERS + PEOPLE FOCUS)

MAC Property Ltd is a boutique short-term rental management company based in New Zealand. We manage approximately 50 properties and pride ourselves on delivering seamless guest experiences and efficient operations.

This role combines guest communication, operational coordination, and hands-on work with data, reporting, and bookkeeping - requiring both strong people skills and confidence with numbers.
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THE ROLE

Overseeing the day-to-day running of our portfolio, taking ownership of the guest experience, and ensuring everything runs smoothly across guests, cleaners, and internal operations at all times.

• Promptly respond to guest messages within 10 minutes
• Manage guest issues and take ownership through to resolution
• Communicate with and manage our team of cleaners, including sharing guest feedback
• Order supplies for our properties
• Download, filter, and review data using Excel, ensuring a high level of accuracy with no errors
• Bookkeeping and reporting tasks (including working with financial data and reconciliations)
• Recruitment and onboarding of new cleaners
• Submit damage claims for reimbursement
• Monitor reviews and implement improvements where needed
• Organise repairs and maintenance

Administration hours:
Extremely varied and constantly changing, ranging from recruitment to supply orders and bookkeeping tasks, while also juggling guest and cleaner communications as they come in. This role requires constant task-switching — moving between admin work and live communication without losing focus or accuracy. These are structured working hours with a consistent workload, and require full focus and reliability to ensure tasks are completed accurately and on time.

Message monitoring hours:
Respond within 10 minutes. Focused on guest and cleaner communication, including handling issues as they arise (e.g. a missed clean or a faulty dishwasher). You are not required to be deskbound during these hours — you’re free to use this time as you wish — but must remain available and responsive. There are often long periods with little to no activity, balanced with times where you’ll need to step in and resolve issues as they arise
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ABOUT YOU

• At least 4 years’ experience in a professional, structured environment where accuracy, accountability, and responsibility are expected — this is not an entry-level role
• At least 3 years’ experience working with customers, including confidently resolving and de-escalating issues
• Strong attention to detail and confidence working with numbers, data, and financial information
• Comfortable handling reporting, reconciling data, and ensuring accuracy across multiple systems
• Friendly, confident, professional communicator — not timid or rattled by strong personalities or difficult conversations
• Naturally good with people — builds rapport and trust quickly, reads the room, and communicates in a warm, effective way that gets things done
• Confident making decisions and taking ownership of outcomes, without constant escalation
• Strong common sense and able to think on your feet when situations don’t go to plan
• Excellent administration and organisational skills, with a naturally structured approach
• Confident with Google Drive, Excel, Word
• Happy to pick up the phone via WhatsApp when needed
• Must supply your own MacBook (Windows will not work with our systems) and phone with strong, reliable data coverage
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WHY JOIN US?

• Supportive and professional team
• A role that’s varied, interesting, and people-focused
• Long-term, stable role with guaranteed fortnightly pay + 13th month included
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WEEKLY SCHEDULE

The schedule is shown in New Zealand time. Applicants must be comfortable converting this to their local time, including during daylight saving changes.

• Monday: 10:00am – 3:00pm (Admin) + 3:00pm – 10:30pm (Message Monitoring)
• Tuesday: Off
• Wednesday: 10:00am – 1:30pm (Admin)
• Thursday: 10:00am – 1:30pm (Admin)
• Friday: 10:00am – 1:30pm (Admin)
• Saturday: Off
• Sunday: 10:00am – 10:30pm (Message Monitoring)

Important: Dec 15 to Jan 15 is our peak season, so no additional time off is permitted outside your normal days off. One 1–2 day break may be arranged with prior approval.
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PAY

• USD $5.50/hour
• Admin Hours: Full hourly rate
• Message Monitoring: Paid at 60% of hourly rate
- Remain available and respond within ~10 minutes
- Outside of responding to messages, no additional work is required - you are not deskbound during these hours
• 27 paid hours per week
• Fortnightly pay: USD $297.00
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APPLICATIONS

We want to get to know YOU.

Please send us a message via this platform and include two Google Drive links (ensure sharing is set to “anyone with the link”):
1. A personalised cover letter (PDF format, addressed to MAC Property) including:
- Why this role appealed to you
- Details of your specific experience that match our requirements
2. Your CV (PDF format)

We look forward to hearing from you — many thanks.