Roadside Assistance Inbound Sales & Dispatch Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

40,000

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 26, 2026

JOB OVERVIEW

(Growth Pathway to Sales Manager / Team Leader)

Company: Staff Connect (on behalf of our client)
Location: Remote – Philippines-based
Schedule: Rotating shifts between 5:00 PM – 9:00 AM AEDT
Employment Type: Full-time
Compensation: Competitive salary (based on experience and qualifications)
Leave: One week paid leave per year

About the Client

Our client is Australia’s largest misfuelling specialist, providing nationwide roadside assistance to motorists who a ---------- put the wrong fuel in their vehicle. When drivers are stressed and stranded, their team steps in to turn the situation around — quickly, professionally, and with empathy.

Staff Connect is supporting the client in building their first offshore team in the Philippines, offering a genuine opportunity for high performers to grow into leadership roles and eventually manage an entire offshore operation.

The Role
Inbound Sales & Dispatcher

Growth Pathway: Sales Manager / Team Leader

You will start in a frontline Inbound Sales & Dispatch role, handling incoming calls, assisting distressed customers, and coordinating technicians across Australia.

As you demonstrate strong sales ability, attention to detail, and initiative, you’ll progressively take on operations, quality control, and leadership responsibilities, with a clear pathway to advance into a Sales Manager / Team Leader position.

Key Responsibilities
Core Dispatch & Inbound Sales
- Act as the first point of contact for motorists who have misfuelled their vehicle.
- Use empathy and strong communication skills to convert inbound calls into confirmed bookings.
- Coordinate technicians nationwide using booking platforms and real-time tools.
- Collect deposits, log jobs accurately, and manage cases from start to completion.
- Communicate with customers and technicians via phone, Gmail, Slack, and SMS

Daily Operations & Quality Control
- Support fleet job closures, including managing long wait times when calling for PO numbers.
- Track spill kit usage by collecting all related emails and invoices in Xero (create only, do not send).
- Maintain accuracy in Xero and GeoOp, including:
- Reviewing previous day’s jobs for incomplete entries.
- Identifying jobs not properly closed or not sent to Xero.
- Perform call log clean-ups, ensuring:
- Objection reasons are correctly logged.
- ETAs, phone times, and job numbers are accurate.
- Sales opportunities are identified and closed.
- Discounts are properly logged and ticked.
- Act as a second set of eyes on GeoOp and call logs to catch errors, fill gaps, and prevent missed opportunities.

Documentation & Process Support
- Update fleet documents using new templates for consistency and clarity.
- Assist with process mapping, staff training, and continuous improvement initiatives.

Tech & Customer Support
- Coordinate servo runs and tech card runs to keep dispatch lines clear.
- Take ownership of escalated customer issues requiring extended phone support.
- Be comfortable being on camera during Slack huddles as part of daily operations.
- Participate in Slack huddles during shifts, including training, check-ins, and live support.

The Successful Candidate
- Minimum 2 years’ experience in a call centre, sales, or dispatch role.
- Proven success in sales conversion and customer service.
- Excellent written and verbal English communication skills.
- Calm under pressure, with strong empathy for customers in stressful situations.
- Tech-savvy, with proficiency in Google Chrome, Gmail, and Google Workspace.
- Comfortable using Slack, including joining huddles and appearing on camera when required.
- Experience working from home with reliable internet and a quiet workspace.
- Bonus: Experience in automotive, roadside assistance, or mobile repair.
- Bonus: Knowledge of Australian geography.

What’s in It for You
- Fully remote, work-from-home role.
- Work with a growing international client.
- Comprehensive training and ongoing support.
- Clear career progression: Dispatcher ? Sales Manager / Team Leader.
- Supportive, professional team culture.
- Competitive salary with performance-based incentives.

SKILL REQUIREMENT

Customer Support Administrative Management Dispatching

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0156
Total Execution Time	0.0194

GET DATA

No GET data exists

MEMORY USAGE

1,521,176 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Roadside-Assistance-Inbound-Sales-Dispatch-Specialist-1610813

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0085 seconds) (Hide)

0.0013	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1610813 LIMIT 1
0.0006	SELECT * FROM `employers` WHERE `employer_id` = 806382 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1610813 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-21',ej.date_added) duration_days, DATEDIFF('2026-04-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1610813'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1610813
0.0020	`UPDATE employer_jobs SET hit_counts = '*Mar-26-2026=719Mar-27-2026=103Mar-28-2026=55Mar-29-2026=48Mar-30-2026=67Mar-31-2026=31Apr-01-2026=41Apr-02-2026=26Apr-03-2026=25Apr-04-2026=12Apr-05-2026=12Apr-06-2026=32Apr-07-2026=21Apr-08-2026=13Apr-09-2026=7Apr-10-2026=18Apr-11-2026=3Apr-12-2026=5Apr-13-2026=15Apr-14-2026=11Apr-15-2026=13Apr-16-2026=6Apr-17-2026=6Apr-18-2026=3**Apr-21-2026=1' WHERE job_id= '1610813'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Mar-2026=1023*Apr-2026=270' WHERE job_id= '1610813'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1610813' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1610813
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '806382' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0008	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776767823
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Roadside-Assistance-Inbound-Sales-Dispatch-Specialist-1610813
csrf-token	d247c89ef8fad1c5f843f38c32b103d0
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.7
HTTP_DNT

Roadside Assistance Inbound Sales & Dispatch Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?