BF Music GmbH

Amazon Operations with Customer Support (Part-Time, Remote)

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: TYPE OF WORK

Part Time

: SALARY

$6/hr

: HOURS PER WEEK

20

: DATE UPDATED

Mar 25, 2026

JOB OVERVIEW

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Important: We ONLY review applications submitted via the link below. Applications sent through OnlineJobs.ph (or messages) will not be considered.

Please copy/paste this into your browser to apply for the job:
---------- /anozquyezj-amazon-operations-customer-support-part-time-remote
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

We’re hiring a structured, reliable, and proactive Amazon Virtual Assistant (Part-Time) to support day-to-day Amazon operations for Belfort Music (US & EU).

You’ll help keep our Seller Central accounts clean and healthy, support customer service via Zendesk, maintain listings through flat files, and improve documentation and SOPs. This role is ideal for someone who loves systems, accuracy, and continuous improvement — and who uses AI tools to work faster and smarter.

Responsibilities

As a part-time Amazon Virtual Assistant, you will play a crucial role in executing our brand strategies. Your responsibilities include:

Amazon Account Operations
• Monitor Amazon Seller Central (Account Health, Performance Notifications, Policy Alerts)
• Open, manage, and follow up on Seller Support cases
• Identify suppressed, stranded, inactive, or broken listings and escalate clearly

Customer Support
• Manage and respond to customer inquiries via Zendesk
• Troubleshoot order, delivery, and product-related issues
• Use AI tools to draft clear, accurate, and on-brand responses
• Apply proper tagging, internal notes, and escalations
• Coordinate Zendesk tickets with Seller Central cases when needed

Listings & Catalog Management
• Create and update listings using flat files (inventory templates)
• Build and maintain parent–child variation groupings
• Update listing content (titles, bullets, descriptions, backend fields)
• Upload and maintain:
• Listing images
• A+ Content
• Brand Storefront modules
• Use AI tools to assist with:
• Content formatting and consistency
• Error checking and bulk update preparation
• SOP alignment and validation
• Improve process efficiency wherever possible

Reporting, Tools & Admin Support
• Work confidently in Excel / Google Sheets, including:
• VLOOKUP / XLOOKUP
• IF / IFS
• SUMIF / COUNTIF
• Basic data cleanup and validation
• Update weekly and monthly operational reports
• Use ClickUp to manage tasks, statuses, priorities, and documentation
• Maintain clean, organized file structures in Google Drive

SOPs, Documentation & Systems
• Follow existing SOPs, checklists, and workflows
• Create and update SOPs when processes change or improve
• Document workflows with clear steps, screenshots, and examples
• Flag gaps, inefficiencies, or outdated documentation
• Use AI (e.g., ChatGPT) to:
• Draft SOP outlines
• Improve clarity and structure
• Summarize or standardize processes

Qualifications

To succeed in this role, you should bring a combination of experience, structure, and a growth-oriented mindset.

Must-Have Qualifications
• 1–2+ years experience as an Amazon Virtual Assistant
• Strong experience with Amazon Seller Central
• Zendesk (or similar CRM tool) experience for customer support
• Strong working knowledge of Excel / Google Sheets formulas
• Experience using flat files for new listing creation and bulk updates
• Proven experience managing parent–child variation structures
• Experience uploading and updating:
• Listing images
• A+ Content
• Brand Storefronts
• Experience creating and maintaining SOPs / process documentation
• Familiarity or hands-on experience with ClickUp (or similar project management tool)
• Frequent and practical use of AI tools (e.g., ChatGPT) to improve efficiency
• Highly organized, detail-oriented, and reliable

Mindset & Work Ethic
• Proactive problem solver: You don’t wait to be told — you flag issues early and suggest clear solutions.
• Strong sense of ownership: You take responsibility from start to finish and ensure nothing is left undone.
• Exceptional organizational skills: You naturally structure work, set priorities, and keep projects on track.
• Customer-centric mindset: You handle communication with clarity and empathy.
• Collaborative communicator: You keep others in the loop, give helpful updates, and contribute to a healthy team culture.

Work Schedule & Compensation
• Hours: 10–20 hours per week
• Schedule: Flexible, with some overlap during PH business hours (with timetracker)
• Long-term role with growth opportunities

To confirm you applied via the link above and read the full listing, include the word “cheesecake” in your screening answers on ---------- /amazon-operations-customer-support-part-time-remote

We only review applications submitted via this link:
---------- /anozquyezj-amazon-operations-customer-support-part-time-remote

Benefits
• Remote job with flexibility during main office hours in the Philippines
• Continuous professional development through new strategies, masterclasses, and masterminds
• Be part of a dynamic team focused on growth and learning
• Attractive compensation

Not a good fit if…

This role requires structure, initiative, and clear communication. It’s probably not for you if:
• You need constant reminders to stay on top of tasks
• You complete work without checking the result
• You struggle to manage multiple priorities in a self-organized way
• You find it difficult to communicate clearly, proactively, and with a positive tone
• You ignore existing SOPs and try to reinvent workflows without first aligning with how the team currently operates
• You avoid feedback or see it as criticism rather than a tool for growth

If this sounds like you, we’d love to hear from you.
Join us and help shape the future of our brand with clarity, structure, and purpose.

SKILL REQUIREMENT

Amazon Amazon

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BF Music GmbH

Amazon Operations with Customer Support (Part-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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