Customer Success & Growth Support Manager

Important — Read Before Applying

Please do not apply unless you can follow instructions exactly.

This role requires strong communication, attention to detail, follow-through, and customer-facing professionalism. The application process is part of the evaluation.

If you do not follow the instructions below exactly, your application will be dismissed without review.

This includes:
• missing the Loom video
• going over the time limit
• skipping any required question
• ignoring the exact submission format
• unclear spoken English for a customer-facing role
• lack of availability during US Pacific Time business hours

Then go straight into:

How to Apply

If you want it a little sharper, use this version:

Important — Applications That Do Not Follow Instructions Will Be Dismissed

We are hiring for a role that requires strong communication, organization, follow-through, and professionalism.

Because of that, attention to detail matters from the very first step.

If you do not follow the application instructions exactly, your application will be dismissed without review.

This includes incomplete submissions, missing Loom videos, ignoring the required format, poor communication, or failure to answer every question.

And I’d keep this line instead of the accent wording:

This is a customer-facing role. You must have clear, professional spoken English and be comfortable on calls, voice notes, and video.

That gets you the filter you want without saying it in a risky way.

Best structure is:
1. warning
2. exact instructions
3. automatic disqualification bullets


About Us

We’re a fast-growing founder-led wellness and sustainability brand based in Las Vegas. We’ve built strong traction, loyal customers, and a product people genuinely love.

Now we’re hiring a sharp, highly organized, customer-facing operator to help us drive more revenue, improve retention, and create more opportunities from behind the scenes.

This is not a passive admin role. You will play a direct part in helping the business grow.

The Role

You’ll sit at the intersection of customer success, sales support, outreach, and CRM ownership.

Our local team is out in the market selling, building relationships, and creating ---------- ntum. Your job is to back that up online by making sure leads are followed up with, customers are taken care of, opportunities keep moving, and nothing slips through the cracks.

You will help create growth through:
• lead follow-up
• customer support
• onboarding
• partner and affiliate outreach
• CRM management
• follow-through and pipeline support

You are not just here to “assist.”
You are here to help turn attention into revenue, customers into long-term fans, and conversations into real opportunities.

What You’ll Own

Lead Follow-Up & Revenue Support
You’ll follow up with warm leads, prospects, and opportunities across text, email, phone, and CRM. You know how to keep conversations moving and help turn interest into action.

Customer Success & Retention
You’ll help customers have a smooth, professional experience from first touch through onboarding and ongoing support. You solve issues quickly and help keep customers engaged.

Partner & Affiliate Outreach
You’ll help source and reach out to affiliates, partners, and aligned collaboration opportunities through online channels. You’ll start conversations, nurture interest, and support next steps.

CRM & Pipeline Management
You’ll keep the CRM clean, current, and reliable. Notes, tasks, follow-ups, and statuses should be tight and easy to trust.

Sales Support & Coordination
You’ll support the founder and sales team by making sure follow-up happens quickly, meetings are supported, next steps are tracked, and ---------- ntum is maintained.

AI & Workflow Support
You’ll use AI tools and simple systems to improve speed, organization, communication, and execution.

How Performance Is Measured

You will be judged on three things:

1. More Revenue
How well you help move leads, follow-ups, and opportunities toward real sales.

2. Better Retention & Customer Experience
How well you create a smooth customer journey, solve issues, and keep customers engaged and happy.

3. More Opportunities & Cleaner Pipeline
How well you help generate opportunities through outreach and follow-through while keeping the CRM organized and actionable.

Core KPIs may include:
• follow-up speed and consistency
• opportunities created
• meetings booked
• revenue influenced
• onboarding quality
• retention / repeat orders
• CRM accuracy and pipeline hygiene

Day to Day
• Following up with warm leads, prospects, and customers
• Managing customer communication across text, email, phone, and CRM
• Supporting onboarding and customer success
• Reaching out to affiliates, partners, and collaboration targets online
• Keeping the CRM, notes, and follow-up tasks updated
• Supporting post-meeting follow-up and coordination
• Helping improve templates, workflows, automations, and internal organization
• Making sure opportunities keep moving and nothing gets dropped

Who You Are
• Strong spoken and written English
• Warm, polished, and professional in communication
• Highly organized and detail-oriented
• Strong with follow-up and naturally proactive
• Comfortable with customer service, sales support, and outreach
• Confident using CRM systems like GoHighLevel, Close, HubSpot, or similar
• Comfortable using AI tools to move faster and work smarter
• Able to manage multiple moving parts without losing track
• Available full-time during US Pacific Time business hours

Strong Plus If You Have
• Experience in customer success, executive support, account management, sales support, or business development
• Experience with lead follow-up and pipeline management
• Experience with affiliate outreach, online partnerships, or social media outreach
• Experience in wellness, hospitality, consumer brands, or relationship-driven businesses
• Experience building workflows, SOPs, automations, or better systems

Compensation

Starting compensation for this role is $1,500–$2,500 USD/month, depending on fit, experience, and capability.

This role also includes performance bonuses and growth upside tied to:
• revenue support
• retention
• outreach results
• opportunity creation
• overall business impact

If you help us grow, your compensation and responsibilities can grow with it.

ow to Apply

Please submit:
1. A Loom video (2 minutes max)

Start by saying:
“My name is [Your Name], I’m in [Your City], and today is [Date] at [Time].”

Then answer these two questions:

• Tell me about a time you helped create revenue or opportunity through follow-up, outreach, customer communication, or account management. What did you do, and what was the result?

• This role involves customer success, lead follow-up, outreach, CRM ownership, and sales support. How would you structure your first 30 days to create ---------- ntum and make sure nothing slips through the cracks?

2. A short paragraph on why you’re a strong fit

3. One sentence:
“The KPI I’d be most excited to own in this role is ______.”


Only complete applications will be reviewed.

What Happens Next

If your application shows strong communication, ownership, organization, and follow-through, the next step will be a Zoom interview and a short paid test project.

We move fast and are looking for someone who can do the same.