Customer Success

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: TYPE OF WORK

Any

: SALARY

$800-1000/month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 24, 2026

JOB OVERVIEW

NOTE: ONLY interviewing ex-pats or individuals who have lived in the UNITED STATES for a minimum of 4 years!

About Company

Squad Health is a New York-based technology company on a mission to improve patient access to specialty medications by eliminating the administrative friction that slows down care. Today, affordability for specialty therapies often depends on complex, manual coordination across patients, providers, pharmacies, payers and pharmaceutical manufacturers — placing significant burden on clinical teams and delaying treatment for patients.

Squad Health partners directly with provider organizations to automate these workflows end-to-end, giving practices time back and helping patients start therapy faster. By connecting providers, pharmacies, and payers through a single intelligent platform, Squad Health delivers measurable outcomes: faster approvals, lower administrative burden, reduced costs, and a better experience for both staff and patients.

Description of the Role

We are seeking a new tea ---------- mber to join the Patient Success team, which is responsible for handling all patient communications and coordinating with other teams to resolve issues with their prescriptions. You will be successful in this role if you know how to problem solve efficiently and identify the root cause of a problem, be an empathetic communicator, and demonstrate a history of reliability.

Role Responsibilities

- Answer phone calls, emails and text messages from patients
- Triage the problem e.g. if no status update on prescription, identify right tea ---------- mber to get information
- Financial assistance applications - complete these applications as part of the initial launch phase around financial assistance
- Generate and implement ideas to optimize inbound traffic from website, ringcentral and text message

Other Expectations

- Smart and likeable; organized; problem-solver - can think quickly on their feet
- An expat from the US with a very clear English accent, very proficient
- College degree
- Must be able to work from 9am-6pm ET
- Previous experience in operations is preferred

SKILL REQUIREMENT

Customer Support Management English Proficiency

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Job Post	Reporter	Rank	Reason	Date

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Customer Success

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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