Photo Editing QA and Customer Support

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

5-7 an hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

ABOUT REAL TOURS

Real Tours is a fast-growing real estate media company delivering professional photography editing, virtual staging, 3D tours, and listing media to real estate agents and brokers. We pride ourselves on fast turnarounds, exceptional quality, and client relationships that keep agents coming back listing after listing.

ROLE OVERVIEW

We are looking for a versatile QA & Client Support Specialist who can operate across both quality assurance and client-facing support functions. In this hybrid role, you will review edited media for quality before delivery while also serving as a point of contact for client inquiries, re-edit requests, and order updates. This position is ideal for someone who is both a sharp visual reviewer and a confident communicator — someone who understands what great real estate media looks like and can represent that standard to clients.

QUALITY ASSURANCE RESPONSIBILITIES

Review edited real estate photo batches for exposure consistency, color accuracy, sky replacement quality, horizon alignment, and overall presentation
Do virtual staging deliverables for realistic staging, proper scale, material texture, and lighting match to the actual room
Do item removal edits for seamless surface reconstruction with no visible patching or artifacts
Inspecta and create Matterport, Zillow 3D Home, and CubiCasa floor plan and 3D tour
Revise rejected work for clients and their needs
Track and document recurring quality issues to support editor coaching and process improvement

CUSTOMER SUPPORT RESPONSIBILITIES

Serve as a primary point of contact for real estate agent clients via email, Slack, and internal platforms
Communicate order statuses, delivery timelines, and proactively notify clients of any delays
Process re-edit requests and relay precise client feedback to the editing team
Manage client expectations around same-day and next-day delivery SLAs
Escalate unresolved issues or pattern complaints to the appropriate team lead
Support new client onboarding and guide agents through the revision and delivery process

REQUIREMENTS

1+ years of hands-on experience in real estate photo editing, virtual staging, or media post-production — you must be able to identify AND fix common editing issues, not just flag them
Proficient in Adobe Photoshop — able to perform exposure corrections, sky replacements, color grading adjustments, and clean item removals independently when needed
Advanced virtual staging knowledge: understanding of furniture scale, perspective matching, lighting consistency, shadow realism, and material textures
Advanced item removal skills: ability to reconstruct floors, walls, ceilings, and surfaces convincingly with no visible patching, cloning artifacts, or texture mismatches
Familiarity with real estate photo editing standards: sky replacements, virtual staging, item removals, twilight edits, and exposure corrections
Strong written English communication skills — able to write clearly to both clients and editors
Highly self-managed and organized with the ability to juggle QA reviews and open client tickets simultaneously
Experience with Slack, ---------- , Notion, or similar remote work tools
Comfortable with fast-paced, high-volume workloads and same-day turnaround expectations

NICE TO HAVE

Direct experience with Aryeo, Matterport, CubiCasa, or Zillow 3D Home
Prior work with a real estate photography/media company
Experience with AI editing tools and awareness of AI artifact detection
Background in virtual staging review or advanced retouching QA

TOOLS YOU WILL USE

Adobe Photoshop / Lightroom
Aryeo
Matterport
Zillow 3D Home
CubiCasa
AI Editing Tools
Slack
---------- / Notion

HOW TO APPLY
To apply, please submit your resume and a brief cover note describing your relevant experience.
Include links to any relevant work samples, portfolios, or past projects where applicable.

Email: ----------
Website: ----------
IG: ----------

Facebook: ----------

SKILL REQUIREMENT

Photo Editing Customer Support English Speaking

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0459
Total Execution Time	0.0472

GET DATA

No GET data exists

MEMORY USAGE

1,539,168 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Photo-Editing-QA-and-Customer-Support-1609477

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0403 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1609477 LIMIT 1
0.0019	SELECT * FROM `employers` WHERE `employer_id` = 408519 LIMIT 1
0.0027	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1609477 AND `misc`.`id` IS NULL
0.0007	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-16',ej.date_added) duration_days, DATEDIFF('2026-04-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1609477'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1609477
0.0011	`UPDATE employer_jobs SET hit_counts = '*Mar-24-2026=338Mar-25-2026=107Mar-26-2026=54Mar-27-2026=27Mar-28-2026=17Mar-29-2026=12Mar-30-2026=22Mar-31-2026=16Apr-01-2026=458Apr-02-2026=51Apr-03-2026=30Apr-04-2026=8Apr-05-2026=11Apr-06-2026=14Apr-07-2026=22Apr-08-2026=275Apr-09-2026=65Apr-10-2026=24Apr-11-2026=10*Apr-16-2026=1' WHERE job_id= '1609477'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Mar-2026=593*Apr-2026=968' WHERE job_id= '1609477'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1609477' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1609477
0.0301	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '408519' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776359679
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Photo-Editing-QA-and-Customer-Support-1609477
csrf-token	469dba3b7914df7aecac1440a2584817

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

Photo Editing QA and Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?