AIRBNB Operations Coordinator

OODA MANAGEMENT - Operations Coordinator
Remote | Full-Time Contractor | $7-12/hour

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WHO WE ARE

OODA Management is an AI-native short-term rental property management company based in San Diego, California. We manage a growing portfolio of Airbnb properties across Southern California and Lake Tahoe, and we are building the most operationally efficient property management company in the industry.

That is not a tagline. It is what we do every day. While most property management companies run on spreadsheets, group chats, and guesswork, we run on structured systems, AI-powered workflows, and a relentless commitment to doing things better than they were done yesterday. Our tech stack includes ClickUp for task management, custom-built automations for guest communication and maintenance coordination, and AI tools that remove busywork so our team can focus on high-value decisions.

We are a small, fast-moving team. That means you will not be a number. You will be a critical part of how this company operates, and your work will have a direct, visible impact on the business from your first week.

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WHY YOU SHOULD WANT THIS JOB

You will actually learn a real business. Short-term rental management is a fast-growing industry, and you will develop expertise in property operations, vendor management, guest experience, and revenue optimization. These are transferable, high-value skills.

We invest in AI tools that make your job better, not harder. You will work with AI-powered systems that handle the repetitive parts of operations so you can focus on problem-solving, coordination, and communication. If you are someone who loves technology, this is a company that actually uses it.

Your ideas matter here. We do not want people who just follow instructions. We want people who see a broken process and say "I have a better way to do this." If you bring a process improvement to the table, we will implement it. If it works, you will be recognized for it.

Clear compensation growth with no guesswork. You start between $7-12/hour based on your proficiency, and your pay increases as you prove yourself. Once you hit the $12 cap, promotions into higher-level roles unlock additional compensation tiers. There is no ceiling for people who deliver.

You are joining early. We are scaling. The people who join now and help us build the operational foundation will be the people who lead departments, train new hires, and shape how this company runs as we grow. Early tea ---------- mbers have disproportionate career upside.

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WHAT YOU WILL BE DOING

You will be the person who keeps our properties running. When a guest reports a broken faucet, you coordinate the plumber. When a cleaning needs to be scheduled between back-to-back bookings, you make it happen. When a homeowner needs an update on a maintenance project, you provide it with clarity and professionalism.

Specifically:

- Coordinating maintenance requests with external vendors (plumbers, electricians, handymen, HVAC technicians) via phone calls, texts, and emails
- Scheduling and confirming cleaning turnovers between guest stays
- Prioritizing and triaging incoming tasks based on urgency and guest impact
- Managing all task documentation in ClickUp with detailed notes, timestamps, vendor communications, and outcomes
- Communicating with guests through Airbnb messaging to provide updates on maintenance and cleaning coordination
- Interfacing with property owners for approvals and status updates as needed
- Researching solutions for maintenance issues you have not encountered before (we expect resourcefulness, not perfection)
- Identifying recurring problems and suggesting systematic solutions or process improvements

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WHAT WE ARE LOOKING FOR

*** EXCELLENT SPOKEN ENGLISH -- THIS IS OUR #1 REQUIREMENT ***

This is non-negotiable. You will be making phone calls to US-based vendors, texting with guests, and emailing homeowners. You need to be fluent, confident, and professional on the phone in English. Not conversational. Fluent. If a plumber in San Diego picks up the phone, you need to clearly explain the problem, confirm the appointment, and follow up -- all without miscommunication.

- Strong written English. Your ClickUp documentation, guest messages, and homeowner emails need to be clear, professional, and grammatically correct.

- Comfort making phone calls. This is a phone-heavy role. If you are not comfortable picking up the phone and calling a stranger to coordinate a repair, this is not the right fit. A significant portion of your day will involve live communication with vendors.

- Organized and detail-oriented. You will be managing multiple properties, multiple vendors, and multiple tasks simultaneously. Dropping a ball is not an option. We use ClickUp to stay organized, and we expect thorough documentation on every task.

- Tech-comfortable. You do not need to be a developer. But you need to be comfortable learning new software quickly, navigating ClickUp, using AI tools, and adapting to systems that are continuously improving. If you are the kind of person who gets excited about a new tool rather than frustrated by it, you will thrive here.

- Proactive and resourceful. We are a startup. Processes are still being built. If you encounter a problem that does not have a documented answer, we expect you to research it, propose a solution, and push the task forward rather than waiting for someone to tell you what to do.

- Genuinely interested in process improvement. If you notice that something could be done better, faster, or more efficiently, we want to hear about it. We actively reward tea ---------- mbers who improve how we operate.

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SCHEDULE

Monday through Saturday (one weekday off plus Sunday off)
Hours: 9:00 AM - 5:00 PM Pacific Time

This schedule is required because you will be coordinating with California-based vendors, guests, and tea ---------- mbers during their business hours. As the team grows, we will work toward getting you two consecutive days off.

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COMPENSATION

Starting Rate ......... $7-12/hour (based on proficiency demonstrated during onboarding assessment)
Payment ............... Monthly in USD
Performance Reviews ... Monthly with your operations manager
Growth ................ Base rate grows up to $12/hour in this role. Promotions into senior or specialized positions raise this cap further.
Onboarding ............ Within your first 7 days, you complete structured training and an assessment. Your score determines your starting rate within the $7-12 range.

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WHAT IT IS LIKE TO WORK HERE

We are direct. Feedback is frequent, honest, and constructive. We do not sugarcoat, and we do not expect you to be perfect. We expect you to be accountable, to learn fast, and to care about doing excellent work.

About 30-40% of new hires do not make it past the first month. Not because they make mistakes, but because they do not demonstrate the self-driven learning, systems thinking, and pace that this environment requires. If that sounds intimidating, this might not be the right fit. If that sounds motivating, keep reading.

The people who succeed here share a few traits: they are obsessed with getting better at their job, they treat every task like it matters (because it does), and they do not wait to be told what to do next. If that describes you, you will do well here -- and you will be rewarded for it.

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HOW TO APPLY

Send your application with your resume and a brief message about why this role interests you.

IMPORTANT -- READ THIS BEFORE APPLYING:

To confirm that you have read this entire job posting and understand what this role requires, you MUST include the following statement at the TOP of your application:

"I speak English verbally very proficiently. I am comfortable making phone calls. I love technology and process optimization, and I want to be part of the OODA family."

Applications without this statement will not be reviewed.