Virtual Assistant (Lettings Admin Support)

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: TYPE OF WORK

Part Time

: SALARY

$5.00

: HOURS PER WEEK

15

: DATE UPDATED

Mar 23, 2026

JOB OVERVIEW

Strategic Purpose of the Role

This is not a generic VA role.
You are here to increase the capacity and efficiency of a fast-growing property business.

Your role is to remove admin bottlenecks from the lettings team so they can focus on:

Landlord relationships
Tenant experience
Portfolio growth

You will be working inside a structured system and are expected to operate with accuracy, speed, and initiative.

Core Responsibilities
1. CRM & Data Management (GoHighLevel)
Input and maintain accurate property, landlord, and tenant data in GHL
Update deal stages and pipelines in real time
Tag and segment contacts correctly
Ensure all records are clean, complete, and up to date
2. Lettings Admin Support (Alto Software)
Manage and update tenancy records within Alto
Upload and organise tenancy documents
Assist with onboarding landlords and tenants
Support tenancy progression (applications, referencing, agreements)
Ensure compliance documents are stored and tracked correctly
3. Document & File Management (Google Drive)
Organise property files, tenancy agreements, and compliance documents
Maintain a clean, structured folder system
Ensure documents are named and stored consistently
Upload and manage files across systems
4. Process & Workflow Support
Follow existing SOPs for lettings processes
Assist in tracking key stages of the letting journey
Flag delays, missing information, or issues proactively
Support the team in keeping deals moving forward
5. General Admin
Data entry and spreadsheet updates
Preparing simple reports when required
Supporting the team with day-to-day admin tasks

Required Skills & Experience

Essential
Proven experience as a Virtual Assistant in property or lettings
Hands-on experience using Alto CRM/software
Experience using GoHighLevel (GHL) or similar CRM
Strong experience with Google Drive and Google Workspace
High attention to detail with strong organisational skills
Excellent written English

Desirable
Experience in UK or Northern Ireland lettings/property market
Understanding of tenancy processes and compliance requirements
Experience supporting fast-paced teams

Key Traits We’re Looking For
Detail-focused – mistakes are not acceptable in this role
Proactive – you spot problems before they become issues
Reliable – the team must be able to trust your work completely
Efficient – you work quickly without sacrificing accuracy
Systems-driven – you follow and improve processes

Performance Expectations (KPIs)
Accuracy of CRM and Alto data (near zero errors)
Speed of task completion
Compliance documents correctly stored and tracked
Minimal need for rework or corrections
Ability to keep workflows moving without delays
Growth Opportunity

This role has the potential to grow into:

Senior VA (managing systems and other VAs)
Lettings Operations Support
Process & automation specialist within the business
How to Apply

Please include:

Details of your experience using Alto and GHL
Examples of property or lettings work you’ve supported
Your availability and hourly rate

Final Note

We are a high-performance team with high standards.
If you are organised, proactive, and take pride in your work, you will thrive here.

SKILL REQUIREMENT

Google Workspace

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Virtual Assistant (Lettings Admin Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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