[Urgent Hiring] Customer Care Representative - WFH (Contractual - Renewable)

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: TYPE OF WORK

Full Time

: SALARY

18,000 PHP - 22,000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Mar 23, 2026

JOB OVERVIEW

ABOUT THE COMPANY

Negentropy Limited is a Hong Kong–based social marketing agency specializing in the e-commerce space. The name Negentropy represents order, clarity, and positive energy, reflecting how we work and how we support internal teams through clarity, structure, and efficient execution. We are building structured systems that support growth and direction, and we invite you to be part of our pioneering team.

We are looking for a detail-oriented, proactive, and English-proficient Customer Care Representative to support our operations. This role involves connecting with customers and potential clients, answering emails and incoming calls, resolving inquiries and issues efficiently, and ensuring a high level of customer satisfaction..

Main Responsibilities:
- Responds to customer inquiries, resolves product or service issues, and ensures timely follow-up for customer satisfaction.
- Maintains accurate customer and financial records by updating account information and processing adjustments.
- Identifies customer needs, recommends products or services, and provides insights to management based on customer feedback.
- Supports team objectives by preparing reports and contributing to overall operational success.

Qualifications:
- Graduate of any 4 year course.
- With experience of 6 months or one year in BPO Industry. (Longer work experience would be better. Fresh graduates are welcome to apply.)
- With good communication skills both (verbal and written)
- Advanced skills in Microsoft Office, Excel is a must
- 55/60+ WPM typing speed

SALARY: ?18,000–?22,000 per month

WORK SCHEDULE & SETUP:
- Employment Type: Contractual
- Contract Term: 6 months (renewable based on performance and business needs)
- Work Setup: Remote
- 5 working days per week with 2 rest days
- 8 working hours per day with a 1-hour lunch break
- Schedule may vary depending on business needs
- Must have own laptop and a reliable internet connection

SKILL REQUIREMENT

English Speaking Customer Service Active Listening

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Job Post	Reporter	Rank	Reason	Date

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[Urgent Hiring] Customer Care Representative - WFH (Contractual - Renewable)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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