Customer Experience & Operations Associate (E-commerce Coffee Company) *Full Time, Remote | Long-Term Growth Opportunity

Are you ready…
To start a role that motivates and excites you?
And a position where we invest in your learning, education, and growth?

Then keep reading, we want to work with you!


WHY YOU’LL LOVE THIS POSITION:
This is not your typical support role — you’ll work directly with our founders, influence company-wide systems, and gain exposure to every part of the business.

Incredible company culture:
• Small, close team with collaborative, friendly and open culture.
• We believe the biggest asset of a company is our people. We focus on helping each tea ---------- mber reach their full potential by investing in their learning, growth, skills, and education. When we grow as individuals, we succeed as a team.
• Not a fan of office politics or drama? We’re on the same page. Instead of wasting time with that, we focus on solving problems and reaching goals
• 100% remote, enjoy the comfort and flexibility of working from home

Pay, benefits, progression, and long-term growth:
• Competitive salary
• Benefits including up to 16 days a year Paid Time off
• Progression as we grow: greater responsibilities, leadership opportunities, and increased pay.
• Feel empowered, make decisions, have an impact
• Grow with the company and live up to your potential!
• Join an exciting, fast-growing company!



ABOUT US:
We’re a young, ambitious, and small (but growing!) company that’s making a massive impact in ecommerce.

Since 2015 we’ve been obsessed with building award-winning products and awesome brands that people fall in love with. We have 2 primary brands in our portfolio:
(1) an international award-winning coffee products brand ---------- / ---------- ).
(2) an educational coaching program that helps entrepreneurs grow their businesses to create a positive impact in the world!

Our two recent flagship products became the world’s most successful launches in their categories. We’ve shipped more than 200,000 orders worldwide and we’re continuing to expand.

Our culture is transparent and candid. You’re always welcome (and encouraged!) to ask questions or express a difference of opinion. Learning and growth is a cornerstone of our culture, both personally and professionally. We work hard, and we have fun!



WHO WE’RE LOOKING FOR:
We’re looking for a proactive and detail-oriented team player to fill this role—someone who thrives on solving problems, staying organized, and making things run smoothly across departments.

Do you love helping customers, supporting a team, and keeping operations organized? Do you get satisfaction from making systems work better and “getting things done”? If yes, we want you on our team!

You’re probably the type of person who:
• Enjoys supporting others and finding solutions to problems
• Has strong communication and organizational skills
• Likes working behind the scenes to make sure everything runs like clockwork
• Is excited to wear multiple hats and be part of a growing, fast-moving company
• Has worked directly with founders or in a startup, and enjoys that fast-paced, flexible vibe
We’re not just looking for someone who can support our team, we’re looking for someone to be proactive with taking ownership of tasks, solve problems independently, and grow into larger responsibilities over time.



YOUR OPPORTUNITY AND ROLE ON THE TEAM:
Our culture is collaborative, friendly, and open. We hire people who are smart, ambitious, and have a strong desire to learn and grow.

Sound like you? This is an exciting long-term opportunity!

This is a fully remote position. You’ll work directly with our founders and collaborate with our small but mighty team to support customer happiness, streamline operations, and take on projects that help the business grow.

This is a foundational role — one where you’ll gain visibility into all parts of the company.

As you grow, your role will grow with you, based on your interests and strengths:
• Want to work improving our systems and processes? Awesome!
• Have ideas on how to improve our website? Fantastic!
• Want to learn how to manage projects? Let’s go!

We’re not just hiring for a role — we’re hiring for potential.

Your responsibilities will span 4 key areas: customer experience (30-40%), operations/logistics (20-30%), executive support (10-20%), and special projects (10-20%) — giving you exposure across the business. These percentages are estimates and you can expect your day-to-day to shift and evolve as the business grows and as you take ownership.

1. Customer Experience
• Provide email/chat-based support for our customers across our channels (Shopify, Amazon, and wholesale)
• Answer order and product questions, resolve issues promptly, and ensure customers feel heard and supported
• Support wholesale partners with order updates, invoicing, and coordination

2. Order Management & Platform Coordination
• Manage, monitor, and troubleshoot orders across Shopify, Amazon, and wholesale channels
• Troubleshoot and resolve shipping or fulfillment issues with partners and customers
• Maintain accurate product listings, inventory data, and logistics information across platforms

3. Executive & Admin Support
• Manage founder and team inboxes, schedule meetings, and organize internal documentation
• Assist with travel bookings, meeting preparation, and note-taking
• Support small projects by tracking timelines, managing tasks, and ensuring follow-through

4. Special Projects & Company Operations
• Conduct research projects to support decision-making (tools, systems, competitors)
• Support lead generation efforts through identifying new wholesale prospects, brand partners, or influencers
• Support planning and execution of events, expos, or marketing campaigns — manage timelines, logistics, and tasks
• Document and maintain SOPs for operational clarity and training
• Test and troubleshoot web pages, workflows, or customer journeys to ensure quality and functionality
• Take ownership of ad hoc “figure it out” tasks — we’ll guide you, but we value initiative and independent problem-solving mindset

You’ll be trained on all platforms and tools, and we’ll support your learning — but we’re looking for someone who’s excited to take initiative and build systems along the way. This role evolves — as you grow, so will your responsibilities.



ABOUT YOU / REQUIRED SKILLS OR EXPERIENCE:
We value curiosity, reliability, and the ability to take ownership. If you enjoy figuring things out, learning on the job, and taking initiative, you’ll thrive here. This role is not a fit if you need constant direction or struggle to manage your own time.

Must have experience:
• 2+ years of experience in a customer service or operations support role (email/chat-based)
• 1+ years experience in eCommerce environments (Shopify, Amazon, etc.)
• Fluent in written and spoken English

Key traits:
• Strong detail orientation, organizational, and time-management skills — you’re detail-obsessed and on top of things
• Proactive problem-solver — you take initiative, do the research, and follow through
• Able to work independently, ask questions when needed, and communicate clearly
• Comfortable with constructive feedback and direct, respectful communication

Optional but a big plus:
• Experience coordinating projects, events, or marketing campaigns is a plus
• Experience with executive assistant work (email/calendar/travel management)
• Experience improving or documenting processes (SOPs)
• Experience at a startup or small business where you wore multiple hats
• “Experience coordinating projects, events, or marketing campaigns is a plus”



PAY, WORKING HOURS, HOW TO APPLY
If this description seems like it’s too intimidating for you, this position is probably not for you. However, if you’re still here reading and this sounds exciting for you, we’d love to meet you!

The full time monthly salary will be $ ---------- based on your skills and level of relevant experience. Being a member of our team has other benefits including up to 16 days of paid time off per year.

We understand you may have a busy schedule, so we’ve made our interview process extremely quick and efficient.

To apply, please follow the steps below:
1. Get started with a quick Initial Screening here for us to get to know you: ----------
2. Complete the screening and we’ll be in touch with next steps once we receive it.


The position is on a first come first review basis, so the sooner you complete the screening, the more likely you'll get hired.

Good luck, and we hope to have someone awesome like you to join us!