Systems Engineering, Implementation & Adoption (SaaS Implementation Specialist)

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: TYPE OF WORK

Full Time

: SALARY

$8 - $14 CAD / hour

: HOURS PER WEEK

40

: DATE UPDATED

Mar 22, 2026

JOB OVERVIEW

We are seeking a SaaS Implementation Specialist to act as our dedicated systems implementation and enablement lead. This is not general IT support. It is a hands on, execution focused specialist role responsible for engineering, configuring, implementing, documenting, and training staff on SaaS platforms across the organization.

This role ensures systems are properly designed, integrated, adopted, and supported not just turned on. Success is measured by stable implementations, strong staff adoption, and systems that reflect real operational workflows.

Key Responsibilities:

- Migration from Jotform?based tracking to SOS Inventory
- Integration with QuickBooks Online (QBO) and Shopify
- Design of intake, routing, prioritization, and resolution workflows
- Assist evaluation and rollout of staff scheduling and client appointment applications
- Optimization of Teams, SharePoint, permissions, automation, and documentation
- Support for SSO/MFA?aligned SaaS integrations
- Ongoing Systems Support & Improvement

Required Skills and Experience

- Minimum 3 years’ experience implementing or administering SaaS platforms
- Strong understanding of business systems, workflows, and integrations
- Demonstrated experience with: Inventory, ticketing, scheduling, or operations systems, Microsoft 365 (Teams, SharePoint, permissions, user management)
- Experience with QuickBooks Online, Shopify, inventory, or logistics platforms
- Familiarity with healthcare, nonprofit, or service?based operations
- Excellent written and spoken English
- Strong documentation and training skills

As part of our screening process, candidates are required to submit a short Loom video (maximum 5 minutes). This allows us to better understand your experience, communication style, and ability to deliver value in a virtual environment.

Please Cover the Following in Your Video:

1. Your SaaS implementation experience – what systems have you implemented or led end?to?end?

2. An example implementation – briefly walk through a system you helped design, configure, and roll out.

3. Your approach to staff training & adoption – how do you help non?technical staff succeed with new systems?

4. Tools & platforms you’ve worked with – Inventory, ticketing, scheduling, accounting, Microsoft 365, automation, etc.

5. Availability & work setup – Hours, time zone, internet reliability, and remote readiness.

How to Submit

- Please include a shareable Loom link with your application or reply.
- Applicants with no introduction video will not be considered or advanced in the screening process.

SKILL REQUIREMENT

Workflow SaaS Power Automate

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Systems Engineering, Implementation & Adoption (SaaS Implementation Specialist)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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