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TYPE OF WORK
Full Time
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SALARY
$5 - $10 / hour (CAD)
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HOURS PER WEEK
40
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DATE UPDATED
Mar 21, 2026
Position Overview
We are seeking a Process Improvement & Quality Specialist to support discrete, project based work focused on documenting, standardizing, and improving organizational processes. This is a hands?on, execution focused role suited to an experienced virtual specialist who can independently take assigned process improvement or quality tasks from start to finish.
The Specialist will be responsible for producing clear, usable, and audit ready outputs, including process maps, SOPs, quality documentation, and improvement artifacts. This role does not involve people management or strategy development. Success is measured by high quality deliverables and timely completion.
Key Responsibilities:
- Process maps, workflows, swimlane diagrams, and decision trees
- Create, update, and manage Standard Operating Procedures (SOPs)
- Support CQI initiatives
- Assist with QA activities
- Support process-level performance indicators (KPIs)
Required Skills and Experience
- Experience in process improvement, quality, or operations support
- Proven ability on CQI, QA, lean, process mapping and SOP Development
- Strong written documentation skills
- Attention to detail, clarity and usability
- Experience working remotely as a virtual assistant or specialist
- Ability to manage multiple deliverables
- Evidence of measurable improvement outcomes
As part of our screening process, candidates are required to submit a short Loom video (maximum 5 minutes). This allows us to better understand your experience, communication style, and ability to deliver value in a virtual environment.
Please Cover the Following in Your Video:
1. Your Background in Process Improvement & Quality - briefly describe your experience related to process mapping and documentation, SOPs, CQI, audit and quality assurance support.
2. How You Deliver Value in a Virtual Role – briefly explain how you approach unclear or messy processes, translate real?world operations into clear and usable documentation, and manage priorities, communication, and accountability in a fully remote environment.
3. CQI, QA, and Lean in Practice – describe one concrete example where you identified a process or quality issue, applied CQI, Lean, or QA tools (such as PDSA, root cause analysis, or waste reduction), and achieved a measurable or meaningful improvement.
4. Tools You Use to Demonstrate Excellence – outline the tools you regularly use for process mapping, SOP creation and version control, quality or audit support, performance or KPI tracking, and virtual collaboration, including how you have used each tool to deliver results.
5. Availability & Remote Setup – confirm your current availability (full?time or part?time), time zone and preferred working hours, and that you have a reliable remote work setup (internet, workspace, and headset).
How to Submit
- Please include a shareable Loom link with your application or reply.
- Applicants with no introduction video will not be considered or advanced in the screening process.
