Operations VA for Airbnb Hosting Company

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: TYPE OF WORK

Full Time

: SALARY

$545/month

: HOURS PER WEEK

45

: DATE UPDATED

Mar 19, 2026

JOB OVERVIEW

Who is this role for?

You MUST have previously worked as a Level 2 Case Manager at Airbnb. (Do not apply if you have no experience with Airbnb).
Make sure to mention in your email what you did for Airbnb, how long you worked there, etc.

Experience working as a VA for a company is not required but it is a plus. If you have such experience, please mention your role.

What does this job include?
- Communicating with cleaners/inventory and supply management: Coordinate with cleaners the ordering and delivery of supplies on Amazon, ensuring they are sent to the appropriate properties and cleaning teams.
- Communicating with handymen and our Project Coordinator: Ensure that any maintenance issues on the properties are taken care of in a timely manner.
- Talking to guests: Respond promptly to guest messages and inquiries, ensuring high levels of satisfaction and prompt resolution of any issues.
- Talking to Airbnb/removing reviews: Monitor and address guest reviews, removing invalid and untrue negative reviews to maintain our 5-star ratings and Superhost status.
- Negotiating claims/charging guests fees: Handle the process of charging guests for any broken, damaged, stained, or missing items.
- Invoice Verification: Cross-check invoices from cleaning teams with the Hostaway/Airbnb calendar to ensure accurate billing and prevent charges for unperformed cleanings. Please include the word Apples to your subject line to prove you’ve read the job post.
- Document Management: Organize and file receipts and invoices into designated folders on Google Drive for easy access and record-keeping.

Company Introduction Video:
----------

All applicants must email us their resume and a 1-minute video explaining specifically what they have learned from the company introduction video above and why they would be a good fit for our company.

We are looking for a full time VA (7 hour shifts (12 PM to 7 PM EST), 6 days per week + 3 hour shift (1 PM to 4 PM EST) 1 day per week.) so do not apply if you currently have another job. You cannot have another job and work for us.

All applicants send information to: ----------

SKILL REQUIREMENT

Airbnb Customer Support Customer Service

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Operations VA for Airbnb Hosting Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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