Customer-Service VA

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: TYPE OF WORK

Part Time

: SALARY

300 Dollars / Month

: HOURS PER WEEK

14

: DATE UPDATED

Mar 18, 2026

JOB OVERVIEW

We are an established General Fashion Dropshipping Store looking to expand our team with an experienced Virtual Assistant for customer support. As a large portion of our clientele is based in Germany and Switzerland, we place the highest value on linguistic precision and cultural understanding. The ideal candidate possesses:

At least 3 years of experience in Customer Service (ideally E-Commerce/Dropshipping)

Weekly Reporting: Submission of a detailed data sheet every week

KPI Management: Responsibility for maintaining a refund and chargeback rate below 2-3%

Excellent language skills in High German and the ability to understand Swiss German

Proficient in common support tools (e.g., Zendesk, Gorgias, Chatgpt, Shopify Admin, Supplier Communication,)

Empathic communication and a solution-oriented mindset to prevent escalations

at least three years of experience in customer service, specifically within the e-commerce or dropshipping sectors. This role requires the submission of a detailed data sheet through weekly reporting and involves full responsibility for KPI management to maintain a refund and chargeback rate below 2-3%. Excellent language skills in High German and the ability to understand Swiss German are essential, alongside proficiency in common support tools such as Zendesk, Gorgias, or Shopify Admin. We seek an individual with an empathic communication style and a solution-oriented mindset to effectively prevent escalations. This is a flexible, remote position with a primary performance goal of keeping the refund and chargeback rate under 3%.

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SAMPLE:

Real Situation, How would you reply? What would you write to the supplier? How do you react in this situation? What would you do in the Shopify backend?

Here you can really show off your skills!!!
----------------

Melina Meyer

Hallo Zusammen,

ich habe heute meinen Pullover erhalten,

Aber leider habt ihr mir die falsche Grösse geschickt. Ich habe eigentlich ein L bestellt, aber im Paket war ein M – das ist mir viel zu klein. Könntet ihr mir bitte das L schicken oder sagen, wie wir das jetzt machen können?

Vielen Dank und einen Gruss.

Melina Meyer

SKILL REQUIREMENT

Customer Support Communication Product Knowledge

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Customer-Service VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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