IT Helpdesk - L2 Support ( Work-From-Home)

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: TYPE OF WORK

Full Time

: SALARY

8 AUD/ hour

: HOURS PER WEEK

8

: DATE UPDATED

Apr 7, 2026

JOB OVERVIEW

Company Overview:
This is a privately owned IT and telecommunications firm based in South Australia that provides managed services and business-grade connectivity. The company supports small and medium-sized enterprises by offering network infrastructure setup, high-speed internet and fibre solutions, unified communications, cybersecurity services, and ongoing IT support and consultancy. Their approach focuses on delivering tailored, proactive solutions—positioning themselves as a dedicated technology partner that helps businesses operate securely, efficiently, and with long-term scalability in mind.

IT Helpdesk - L1/L2 Support Role Overview:
We are seeking a skilled and customer-focused IT Helpdesk - L2 Support professional to provide technical assistance, troubleshoot IT issues, and support end-users with hardware, software, and network-related queries. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT support.
Key Responsibilities
? Level 1 Support (L1):
o Serve as the first point of contact for end-user technical issues via phone, email, and ticketing system.
o Diagnose and resolve basic IT issues related to hardware, software, network, and user accounts.
o Assist with password resets, email configurations, and access management.
o Escalate unresolved issues to Level 2 support when necessary.

? Level 2 Support (L2):
o Investigate and resolve escalated technical issues, including system performance, security i ---------- , and software/hardware failures.
o Support Microsoft 365 administration, Active Directory, endpoint security, and cloud-based services.
o Troubleshoot network connectivity, VPN, and VoIP/telephony issues.
o Assist with system upgrades, patch management, and IT
documentation.
Required Skills & Experience
? Technical Proficiency:
o Experience with Windows and macOS operating systems.
o Knowledge of Microsoft 365, Active Directory, and cloud-based applications.
o Familiarity with networking concepts (DNS, DHCP, VPN, firewalls, etc.). o Understanding of IT security best practices.
? Soft Skills:
o Strong communication and customer service skills.
o Ability to troubleshoot and solve IT issues efficiently.
o Team player with a proactive and solution-oriented mindset.
Preferred Qualifications
? Certifications such as CompTIA A+, ITIL, Microsoft 365 Fundamentals, or equivalent.
? Experience with ITSM/ticketing systems like Zendesk, ServiceNow, or ConnectWise.
? Knowledge of remote desktop tools and basic scripting (PowerShell, Bash).

Kindly fill up the form to proceed with your application:
----------

SKILL REQUIREMENT

Technical Support IT

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IT Helpdesk - L2 Support ( Work-From-Home)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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