Repricing Operations Assistant

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: TYPE OF WORK

Full Time

: SALARY

$650.00/mo

: HOURS PER WEEK

40

: DATE UPDATED

Mar 29, 2026

JOB OVERVIEW

About Autopilot
Autopilot ( ---------- ) helps travelers get the best price on their flights after they’ve already booked a reservation—using a mix of software, operational excellence, airline expertise, and smart systems. We’re aviation-obsessed, detail-oriented, and fast-moving. As we scale, we’re expanding our Repricing Operations team to ensure customers consistently receive the best possible fares when price drops occur.
Role Overview
As a Repricing Operations Assistant, you’ll support daily repricing execution by working a ticket queue, communicating directly with airlines (primarily via chat, and sometimes by phone), and ensuring repricing requests are handled accurately and efficiently. This role is ideal for someone who thrives in structured, ticket-based workflows and can maintain precision under pressure.
You’ll receive full training on our systems and internal playbooks. The work is operational, repeatable, and detail-heavy—success comes from speed and accuracy.
Work Schedule (U.S. Hours)
This role is designed to cover our second operational window.
Primary coverage: approximately 9:00/10:00 AM – 5:00/6:00 PM U.S. Eastern Time

This typically falls overnight in the Philippines (exact local hours vary slightly with U.S. daylight saving time)

What You’ll Do
Ticket Queue Ownership (Notion-based workflow)
Monitor and work assigned repricing tickets based on internal prioritization guidelines

Keep tickets moving: progress updates, next steps, and outcomes documented clearly and consistently

Escalate edge cases and discrepancies to the Repricing Operations Manager quickly

Airline Communication & Repricing Execution
Contact airlines through their support channels (online chat and, when needed, phone) on the customer’s behalf

Request and confirm repricing outcomes without changing the itinerary (and preserving seats where applicable/possible)

Maintain professional, concise communication while ensuring all required details are captured correctly

Accuracy, Documentation & Quality Control
Verify all repricing details (fare, ticket status, booking/ticket references, and required confirmation elements)

Record results in our tools (Notion + internal portal + Google Sheets as needed)

Ensure work aligns with company policy and airline constraints; flag anything that looks off

Collaboration
Coordinate with Repricing Ops and Customer Support to ensure customers receive accurate outcomes

Participate in ongoing training and process improvement as our systems evolve

Must-Have Qualifications
Philippines-based and able to work reliably during U.S. Eastern Time business hours (overnight PH time)

For operational continuity, applicants based in Visayas or Mindanao are especially encouraged to apply

Extraordinary attention to detail (you naturally double-check references, names, numbers, and fare outcomes)

Comfort working in a ticket-driven environment with clear process adherence and frequent updates

Strong written English and the ability to communicate clearly and professionally with airline representatives

Comfortable with voice communication when required (clear spoken English, strong listening skills, a professional phone presence, and a quiet workspace to take calls from)

Able to handle multiple tickets at once, stay organized, and work quickly without sacrificing accuracy

Reliable internet connection and a quiet workspace suitable for occasional calls

Tools You’ll Use
Slack (team communication)

Notion (ticket queue + internal documentation)

Google Sheets (tracking and operational workflows)

Company intranet and internal tooling (training provided)

Strong Pluses (Not Required)
Prior experience in airline ticketing, airline customer support, or fare-related operations

Experience supporting or working with U.S.-based airlines

Familiarity with GDS systems such as Sabre and/or Amadeus

Experience in a high-volume operations environment with SLAs, queues, and strict documentation standards

Training
We provide comprehensive onboarding, including systems training, airline communication guidelines, documentation standards, and quality checks.
What We Offer
A fast-growing, travel-focused team with clear ownership and growth opportunities

Structured training and defined processes

Competitive compensation

Fully remote collaboration with a supportive operations culture

PLEASE READ:

IN ORDER TO COMPLETE THIS APPLICATION PLEASE RESPOND TO THE FOLLOWING PROMPTS (APPLICATIONS WITHOUT THIS WILL BE REMOVED):

-Do you have any experience working with any Airline, if so what airline, and what did you do?

-Do you have any experience working with any GDS system, if so, where

-Where in the Philippines do you work from?

-Do you feel comfortable with phone support?

SKILL REQUIREMENT

Chat Support GDS Travel Management

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Repricing Operations Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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