Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$11/hr

: HOURS PER WEEK

40

: DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

Join the Aventus Team!

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.

Check out our website: ----------

We’re looking for a dynamic and results-driven Operations Manager to ensure the success of assigned campaigns by overseeing daily operations, driving performance, and building strong client relationships. This role is ideal for someone who thrives in a fast-paced environment, balances people development with operational rigor, and brings a strategic lens to campaign management.

What You’ll Be Doing:
As an Operations Manager, you’ll oversee client campaigns, coach and develop team leaders, monitor performance, and collaborate with cross-functional teams to ensure KPIs and SLAs are consistently achieved. You’ll also play a key role in identifying opportunities for growth, innovation, and operational excellence.

Your Core Responsibilities:
**Coach Development
- Equip coaches to meet client SLAs and KPIs
- Provide mentorship and actionable feedback to enhance agent performance
- Foster continuous learning and personalized growth plans for coaches
**Performance Management & KPIs
- Ensure SLA and KPI goals are consistently met or exceeded
- Monitor and drive performance through daily, weekly, and monthly reporting
**Client Relationship Management
- Identify growth opportunities within client accounts, including volume and channel expansion
- Collaborate with the Client Success team to support expansion proposals
- Maintain strong, trusted client relationships to exceed expectations
**Process Improvement & Innovation
- Identify and implement process improvements based on data and best practices
- Enhance service quality and efficiency through continuous improvement initiatives
**Operational Compliance & Risk Management
- Ensure compliance with client protocols, industry regulations, internal policies, and PCI requirements
**Technology & Tools Optimization
- Partner with IT and Product teams to optimize CRM, ticketing, QA, and e-commerce platforms (e.g., Shopify, Gorgias)
**Cross-Functional Leadership
- Lead initiatives with QA, Training, Workforce, and HR to support business continuity, certification, and scaling

What You’ll Bring to the Table
- 3–5+ years’ experience in operations management, preferably in BPO, customer experience, or e-commerce support
- Proven success in meeting and exceeding SLAs, KPIs, and client expectations
- Strong leadership skills with experience in coaching and developing managers/coaches
- Excellent client-facing communication and relationship management skills
- Data-driven mindset with the ability to translate insights into strategy and action
- Familiarity with CRM, CX, and e-commerce platforms (e.g., Gorgias, Shopify)

Core Competencies
- Customer Centricity: Advocates for the customer while balancing efficiency
- Strategic Thinking: Aligns team goals with broader business objectives
- Results Orientation: Focused on achieving measurable outcomes (CSAT, AHT, FCR, conversion rates)
- Team Empowerment: Builds a coaching culture of accountability, feedback, and growth

What’s In It For You?
- 100% Remote Work – Work from anywhere in the Philippines
- Career Development – Grow your leadership and operational expertise in a scaling organization
- Competitive Compensation – $11/hr + bonuses + benefits as an independent contractor
- Inclusive Culture – Join a team that values transparency, balance, and kindness
- Purposeful Work – Lead meaningful initiatives that impact clients and their customers every day

Ready to Drive Operational Success?
If you’re a strategic leader who thrives on building teams, exceeding client expectations, and driving operational excellence, we’d love to meet you!

SKILL REQUIREMENT

Bpo Operations Management Ecommerce Team Leadership

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Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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