Shopify Store Specialist

HOW TO APPLY
To apply, please fill out the application form: ---------- /appzq4iqeIREQRVyo/pagwn3KJ9biX7VeNO/form

Given the high volume of applicants, we will not be able to consider applications not submitted through this form. Thank you for your understanding!

POSITION DETAILS: SHOPIFY STORE SPECIALIST

MISSION:
To drive E-commerce sales growth through proactive E-commerce account management, including timely and accurate listing management and optimization, digital storefront optimization, and marketing campaign ideation and execution, with the ultimate goal of creating a thriving and sustainable online business that meets the evolving needs of our diverse customer base.

KEY OUTCOMES:
* Product Setup: Efficiently set up new products on assigned accounts according to agreed-upon listing standards, ensuring a 99.8% upload rate.

* Store Optimization: Within the first 6 months, boost our store's conversion rate to the industry average of 2.0%

* Record Maintenance: Maintain 100?curacy in Airtable record-keeping and weekly KPI report tracking.

* Inventory Feeds: Achieve 99?curacy in inventory feed uploads and maintain timely inventory updates, with no more than one error per quarter; do periodic spot checks of >10 items on each platform per week to verify site accuracy

* MAPP Adherence: Maintain 100% compliance with the company's MAPP; violations resolved within 72 hours

* New Ideas: Implement >2 major new ideas per quarter to improve account performance through a mix of competitor research and the latest Shopify/eCom sales strategies

OTHER REGULAR RESPONSIBILITIES:
* SOP Creation and Maintenance: Update/maintain SOPs that encompass the product setup process, store optimization, and more.

* Performance Analysis and Reporting: Every week, analyze sales and other KPIs to understand site performance, identify areas for improvement, and inform data-driven decision-making. Investigate any unexplained fluctuations and collaborate with customers to resolve issues when necessary.

* Cross-functional Collaboration: Monitor daily order flow and collaborate with internal teams such as Customer Service and Marketing to resolve issues and ensure a seamless and integrated approach to store management.

* Market Research: Keep tabs on competitor strategies to inform listing strategy and overall account strategy.

* Promotions and Discounts: Develop and manage promotional campaigns to drive sales, increase customer retention, and enhance brand visibility.

JOB REQUIREMENTS:
* Organized home office setup, free of noise and distractions, with a dual monitor setup strongly preferred.

* Reliable power and internet connections, with backup systems in place.

* Full-time position, 40 hrs/week minimum, with partial overlapping hours or entirely overlapping hours with US Central time

* 2-3 years of experience with Shopify site maintenance

* 1+ years of experience with Shopify site optimization, including CRO work

* Must have substantial previous Excel experience, including experience working with flat files

* Excellent English skills

* High attention to detail, with the ability to meticulously proofread for spelling and grammar

* Ability and willingness to independently learn new tools, products, or technology and make recommendations on trends to support the business

* Self-motivated, detail-oriented, and professional with the ability to multitask and prioritize workload; ability to work independently with minimal supervision is extremely important

* Ability to work with our team via email, Slack, and Skype/Zoom. Highly preferred, but not required: experience with Airtable and Notion

* Stable, trustworthy, highly dependable. Ideally, someone seeking a long-term relationship where we can both grow from the relationship

* Commitment to HiEnd Accents' mission and values: ---------- /3Unr0ub

About HiEnd Accents
HiEnd Accents designs and sells premium bedding and home textiles — quilts, sheets, decorative pillows, duvets, and more — that bring everyday luxury into people's homes. We've been family-owned and operated since 2005, now in our second generation of leadership, and are headquartered in Dallas, Texas.

We serve thousands of retailers, interior designers, department stores, and boutique hotels across the United States through four distinct brands spanning a range of styles and price points. Our growth has been recognized nationally: we've been named to the Inc. 5000 (a prestigious list of America's fastest-growing private companies) two years running, and have received multiple industry awards for product excellence.

We're a company of around 45 people — small enough that every person matters, established enough that you're joining something real and growing.

Discover more at ---------- .

Why HiEnd Accents?
We're growing our team in the Philippines because we believe in finding the best people regardless of geography — and investing in them for the long term.

As a family-owned company, we don't treat our tea ---------- mbers as interchangeable. We take the time to build real working relationships, we care about your professional development, and we want every person who works with us to leave with stronger skills than when they started. That's a genuine commitment from our leadership, not a line in a job posting.

Learn more about our Philippines team here: Meet the HiEnd Accents Team in the Philippines ( ---------- )

What you can expect:
You'll work directly with our core team in Texas — not through layers of management or a BPO intermediary. Your contributions will be visible, your ideas heard, and your growth supported.

-Compensation & Benefits— Competitive pay benchmarked to PH market rates for skilled roles, not entry-level floors. Paid time off, including vacation days and holidays, plus 13th-month pay.
- Real Career Growth— We're expanding quickly, which means new roles and responsibilities open up regularly. We actively develop our people through mentorship, skill-building, and increasing ownership of projects.
-A Team That Feels Like a Team — We're a close, collaborative group that celebrates wins together. You'll know your teammates by name — including leadership.